Vision First Eye Care

From my very first visit, my concerns were not addressed, and despite multiple attempts throughout the process -including involvement from management- nothing was corrected properly. The second pair of glasses I received (after the first was unusable) was also incorrect, meaning the prescription itself was wrong. I have been wearing them on and off every day, trying to adjust, but they do not correct my vision and leave my reading blurry. For clarity, the prescription was issued by a different doctor, as the first doctor not only failed to provide a prescription but also refused to share their name. I ultimately had no choice but to seek care elsewhere at my own expense for both a new prescription and new glasses. In the meantime, I must continue wearing my three -or four-year-old glasses

Thank you for helping me I know sometimes they get busy but they make it right when issues arise. My glasses kept breaking and they helped me replace it and I really don’t want to go another place . Loyal customer here.

They usually have a couple of open appointments the day you call or for the next day. The front desk and optometrist speaks at least English, Chinese, and Vietnamese to my knowledge. They take VSP insurance (which is nice since Costco doesn't), and Vision First is also upfront about costs and coverage which saves guesswork and time.

I had various encounters with Maria, she is the worst receptionist I’ve ever came across. She was not informative and could not assist me with anything. Not only that but on various accounts she has stated that she would contact me back to make a scheduled appointment however she never did. I would call back three days later and asked to speak to the manager/supervisor to get my situation resolved. However, at the end of the day it was not. I was charged for a year’s worth of contact lenses in which I never received from First Vision nor did they give me a refund. I will be taking my business elsewhere. I do not recommend nor support this type of service or treatment to any paying clients/customers from this establishment to continue this unprofessionalism and poor customer service.

I’m still waiting for my glasses from 11/19/21 exam/order. 12/12/21 went to pick them up but the frame had a scratch and chip. They were going to order a new frames and I kept following up for status. I need my new glasses. Today 1/15/22 went to pick up the glasses but both sides of the lens were scratch or blotch with something. They tried cleaning and it’s still there. I never had such issue but had to find a new eye care since my dr retired and closed his practice. Office seems to be busy but what part is service or care do we get??? Worst experience ever.