Vibra Hospital of Western Massachusetts - Central Campus

They are amazing. The dedication of the staff and the level of respect and dignity they treated not just my husband but me was beyond outstanding. I'm so sad he is leaving them to go to long term care. I wish he could stay but insurance says no. You will be missed. You all have become our family. To all the staff thank you for all you have done for Eric and myself. I will miss you all. Keep my number if you are ever in my neck of the woods call we can sit and have coffee or tea and talk...or maybe I can take you to our happy place. Again thank just doesn't seem like even close to enough.. With all my heart you are a blessing and a light in a devastating situation. You have been our angels, support and family for months. Huge hugs to you all. Jada LaPointe

I don’t even wanna give this place one star. My ex-husband is dying and his nurse at the nurses station was sleeping and her excuse was she has narcolepsy which I understand is a disability however why are you working the overnight shift and to boot? I don’t have a release of information to get any information and she was just spewing all of it and I let her talk dig yourself right into a hole. I would say that the administration of this hospital needs to reach out to me because the complaint I have to file after this New Year’s holiday is huge get ready for a big HIPAA Fine!!! Do not send ANYONE HERE!!! I worked in a long-term care facility for over 10 years, and I have never heard of what I have heard in my experience with this Hospital very disappointed.

This place should be shut down. The worst place ever. They do not care about their patients especially the person who runs PT and the case worker. They have no sympathy for patients or their family. I have never met 2 people who refuse to help patients. The families are already going through a tough time with their family member inpatient and these two women are the most ignorant, selfish, uncaring, heartless human beings. I would never ever recommend sending anyone to this place especially if these two are employed there. They should never be able to work in the medical field.

My brother is here and since he been here ,they been helping him alot. i like Ralf and Maggie also the pca jannise I think these ones are amazing so glad my brother got them.. 🙏🙏🙏 thx u

They went above and beyond to care for my father..Staff are friendly and truly care. Yes they deserve more than 5 stars. Every experience in a health care facility is different and personal. Don’t believe all the negative reviews, Vibra Hospital was wonderful!