Vanderbilt Orthopaedics Nashville West

VUMC orthopedics outsources patient disability and FMLA paperwork to MediCopy and takes no responsibility for the integrity of the patient record information. After 3 months of trying to get a simple 2 page form fully filled out for private disability insurance, my claim was denied and I lost my job. I made at least 10 phone calls to try to get help from this office( nurse, office manager, doctor) no one from VUMC would return my call. Now I’m calling attorneys.

Dr. Gene Hannah is amazing. I had horrible 9/10 sacroilitis pain this past fall which everyone (including my midwife/NP) didn’t want to do anything about because I was also pregnant. Most oral medications were off the table. I was scared and in pain. Dr. Hannah took care of me m and made sure I got treated with a joint injection which helped soooooo much and gave me my life back. Thank you for treating me like a human being, Dr. Hannah and not just ignoring me. I’ll never forget how you helped me when no one else would. You are a kind and wonderful person.

Dr. Martin doesn't care how much pain you are in after surgery. He will send you home with a mild pain med for a few days then you have to tough it out after total knee replacement. I have never been through so much pain in my entire life. He sent me to PT which I couldn't do because it hurt too much. I understand there are laws about opioids use but total knee replacement is no joke. 1 week after surgery and I'm about to overdose on acetaminophen, ibuprofen and naproxen sodium. Anything over the counter I can get my hands on. Anything to help with the pain. Dr. Martin had his nerve to tell me it's not healthy for me to take that much over the counter medication at a time. 5 months later and I'm still having issues with my knee and I'm still having pain as well. I guess he figures that all

They billed $490 for their mistake!!Scheduling lied and told me they were booking a surgery consult, and instead booked a Dr visit. The Dr acknowledged it was pointless. Their greed won'tt allow them to refund me even after scheduling admitted they messed up, and even patient relations pulled the call log and admitted they messed up. They still refuse to refund me for their mistake or apologize for wasting my time when I was in a very time sensitive situation. The greed of not refunding the visit cost is disgusting. I dont know how people in this industry sleep at night

I had a great experience at this location. I didn't have to wait very long. You can actually click a link on your phone to text "I'm here" when you arrive. Dr. Gene was knowledgeable and friendly. I had x-rays taken and that gentleman is professional, very knowledgeable and patient. He explains what he is doing and makes you comfortable, a true professional. If it's your first time, watch the buildings for their location because it's easy to miss. It's right next to Firehouse Subs in same lot as Publix.