Van Loon Animal Hospital

Took my two cats here for their vaccines and an exam. While the vet techs were amazing and caring towards me and the animals, Dr. Hein seemed dismissive to my concerns and beloved sons. He brushed off my questions with simple fixes or by not addressing them at all. I get people get tired and busy but he just seemed way too rushed with my EXPENSIVE appointment and pushed costly products on me without giving much reassurance.

was my vet for years for my 2 dogs .. Both became terminally ill slowly over a couple years. 1 died 7 Months ago at home since there was No after hours or weekend service here and No vet in the Lacrosse area wanted to go in on a saturday to help after calling about everyone in town ... sad day! ... 2nd Dog started getting worse a little over a week ago and really bad over the weekend so i called on a monday morning at 8 AM and they said they was out of product to Lay her to rest and said i could wait until they got more or call around ?? Called everyone in the Lacrosse area and No one wanted to Help ... NO one .. So i called later that day and told them to call me asap if some comes in .. Finally Tuesday Morning i called someone in another state MN and they listened and got me in with in

I wanted to write a review to balance out some of the bad reviews that made me nervous before I went here. I needed to see the vet to diagnose my beloved cat's abnormal urination. The vet tech/receptionist scheduled me for 2 days from the time I called (which is very fast for non-emergent appointments, in my experience). The vet, DVM Hein met me early in the morning. He was clearly very knowledgeable and thorough. He was gentle with my cat. Some claims that he appeared a danger to people's pets feel, now that I've met him, absolutely ridiculous. He's a bit gruff, but you can tell that's also because he's the only vet working in a busy clinic. I never felt like he wasn't telling me something. The clinic kept my cat to run tests, which he personally reviewed under a microscope to give me a t

Dr. Hein and his staff are knowledgeable and provide excellent care. Dr. Hein answers all my questions, gives me options, and is compassionate. His team is helpful and genuinely interested in the life of my pets.

WORST ANIMAL HOSPITAL EVER.... Got my dog cremated and when I went to pick him up never got his paw prints they claimed that they gave it to us the day we brought him in to get cremated kinda impossible to do. And then they kept lying saying that they didn't have it because they gave it to us told them to look back at the camera the day we brought him in to get cremated claimed the camera doesn't work. Absolutely kept making any excuse possible to not check cameras, even though I pointed right at and kept telling them to check it.I wanted to speak to the owner, but they refused. Claimed he is busy all day long. No time to speak to a customer. Absolutely Unprofessional disrespectful, heartless people. They don't care about you or your pet. They just care about the money.