UW Health Care Direct

My recovery from total knee replacement has definitely been 100% easier with the assistance from my Care Direct Support. There were some tough days & knowing they were only a phone call away was so comforting. After a somewhat more difficult surgery due to realignment they provided excellent exercises to combat the consistent nerve pain issues which helped immensely. I am grateful for the “In Home” PT given our January weather was brutal knowing I didn’t have to leave my home. I am ahead of recovery schedule primarily due to the guidance of the Team I was blessed to have. They truly care about their Clients & provide the necessary tools for a successful recovery. I appreciate them immensely! Thank You for the opportunity to be part of this amazing program.

Nice & supportive staff, my doctor requested for my son wheelchair and I got the same day evening. The staff deliver at my home and handover along with documentation. For return I requested for drop at showroom and all the paperwork done before my arrival. I just drop the wheelchair, sign the paper, receive the receipt and out of the showroom with in five minutes.

I wish I could give less than 1 star for a review. My partner is having surgery today and his doctor placed an order for a knee scooter. I called to ask how to arrange pick up of this item, and the woman who answered their phones was NO help at all. She was rude and very short. Obviously had no interest in helping. She transferred me to their “showroom” in hopes they could help. The phone rang and rang. No one ever answered.

New folksy AI phone ordering is infuriating. Leads you into ordering all supplies eligible whether you need them or not. Great for generating payments from Medicare/ insurance, but not for optimizing patient's care. Instead, ask them for the online portal website for ordering for DIY control of the process. And when you can, let them know the folksy AI phone interaction is not good enough, not even close in terms of supporting accurate patient communication.

I used equipment I was directed to get from this company following fracture. I used until March 2025 (approximately 3mos). I paid with credit card and just received a bill charging me through September 2025. I tried to call and was told to leave voicemail. I received callback and was told invoices were now void, the representative was understanding regarding my being so upset! Just tired of scammers so I overreacted!