Urgent Care Now - Fair Oaks - Sacramento

our provider was SUPER RUDE. kept talking over me when explaining my sons symptoms & timeline & she got aggressively annoyed saying that I kept changing up my story. no I didn’t she just wasn’t letting me even talk NOT COMPASSIONATE AT ALL. NOT KIND. NOT THE TYPE OF CARE EXPECTED WHEN MY SON HAS A FEVER LYING ON THE BED LISTENING TO THIS “PROVIDER” GET ANGRY AT HIS MOM WHILE WE ARE THERE FOR HELP. avoid this place. I’ve never been treated like this before by a so called medical professional. also never sent over the meds to the pharmacy she said she would. what a joke of a place. made me feel as if us using medi-cal insurance didn’t cover certain tests & she was doing us a “courtesy” for rapid testing. I felt discriminated. and I felt she was trying to push my buttons to then proceed to ki

My experience was terrible with this urgent care I went for check since I got hurt at my work place after waiting for 2 hours then they told me to fill out the form and there was insurance section the stuff told me don’t worry about it. Again I wait then upon asking then they told me oh we need insurance number before that they said we don’t need that information. The stuff told let me ask my manager she went inside come back never said anything. I provided then my HR contact information and the information form as well still now response for another hour I went back to the counter asking what’s going on they she told me oh we can’t see you. I went back home it was already weekend then I went back again. And the doctor instead of checking about the injury she was like oh I don’t like works

Visited this urgent care today and received excellent care from the front desk staff and medical staff. The med tech was especially pleasant to interact with, clearly communicating with me everything that needed to be done and what to expect. I recommend visiting this location for the quality of the staff.

If you’re seeking real help, this urgent care is NOT the place to go. I had a terrible experience and felt completely dismissed by the doctor. I tried to explain my symptoms, but she told me my condition didn’t seem severe and that I didn’t look sick or in pain. That made me feel uncomfortable, invalidated, and disappointed. I left feeling disgusted by how I was treated and I will never return. As a patient, I expected basic care and empathy. If you hate your job, at the very least, try to act professionally, especially as a doctor. I feel very bad for her assistant or coworkers who have to work with her. She never once asked me about my race and ethnicity but decided to put “declined to specify” on the paper. Do not waste your time there.

THIS CAN’T ACTUALLY BE REAL MEDICAL CARE, CAN IT? Took my kiddo in for suspected strep throat. Place was empty yet the med tech couldn’t actually read his name nor birthday when getting him from the waiting room. She also could not spell the meds that he was on, and these are not meds at all uncommon. When it came time to do the strep test, barely grazed his tonsils, which were already quite large. Of course the test came back negative. Not even 12 hours later, we toon him to a different facility. Far more caring and comprehensive. Actually held his tongue down with a depressor and got a really good swab done. Test came back positive and he is now on the path to better health. These tests aren’t brain surgery! I called looking for a discussion with management and no return phone call. Me