Urgent Care | Kaiser Permanente Mission Viejo Medical Office

Extremely slow and disorganized. Be prepared to spend around three hours here. Every time you ask about the delay, a different nurse or representative gives you a different wait time, so no one seems coordinated or on the same page. They even blamed the delay on the doctor being on lunch instead of giving a clear, honest update. Overall, they’re bad at taking care of patients’ time and comfort, making you wait for hours with no proper explanation and no credible ETA.

Kaiser is the worst you can get. They legitimately do not care about your health. Greedy.

I have been here many times for their urgent care and regular medical appointments. The staff and doctors have excellent customer service skills and doctors are very kind and knowledgeable. I feel very fortunate to have this facility near my house. Thank you for all you do!

I had a very disappointing experience at the Kaiser pharmacy. I waited 50 minutes to pick up two medications, only to be told that one of them was out of stock. This was extremely frustrating, especially since I needed to start the medication that night. What’s worse is that I wasn’t informed earlier that it was unavailable, which would have allowed me to save time and make arrangements to get it from another pharmacy sooner. Instead, I was left scrambling to find an alternative location, which was farther away. I wish the staff had communicated this issue ahead of time, so I could have avoided the long wait and unnecessary stress. This experience makes me question the pharmacy’s organization and customer service. I hope Kaiser takes steps to improve communication with patients about medic

Normally have great experience here but painfully long wait on a Monday afternoon. Monday is their busiest day, so avoid Monday visits if you can. The Doctors, Nurses and staff are always professional, thorough and friendly. KP needs to open a new Urgent Care in Irvine, so it’s customers don’t have a long drive for long waits for urgent care.