UNM Hospital

I’m 68 and have lived in nine states and two countries, and I have never experienced such a broken patient access system as UNM Hospital. Their check-in process is painfully slow — I arrived 30 minutes early for my appointment and still waited nearly an hour before being seen, making me late through no fault of my own. UNM also has a policy requiring three urgent behavioral-health visits before a patient can even be considered for therapy with a psychologist. This puts administrative concerns above patient well-being and delays care for people who are already struggling. My experience with their behavioral-health system was far worse. I went to Behavioral Health Urgent Care several months ago while grieving the loss of my twin sister and dealing with PTSD symptoms. I also have Auditory P

I had a family member stay at this hospital I made numerous complaints to the areas I went in this hospital needs major housekeeping in the patients rooms ,public restrooms and the lobby where we waited needed cleaning food under the tables tables were dirty and window seals have crumbs of food from others visitors very unsanitary. Peds area nurses had to be reminded several times for attention and the rooms were dirty and trash can is full of trash n wen u tell them they just say " well let housekeeping kno" the next day it's still the same in public restrooms and patients room.i kno nurses are busy doing their jobs but Ive seen numbers of nurses working I'm sure they have assigned patients they need to to put themselves in these patients shoes ...treat people the way u want to be trea

The CF team at UNM Hospitals is the only option for cystic fibrosis care in the state, meaning patients are not realistically able to seek care elsewhere—and the team is fully aware of this. With that exclusivity comes an even greater responsibility to provide attentive, respectful, and patient-centered care. Unfortunately, that responsibility is not being upheld. The experience has been marked by poor communication, dismissiveness, and a lack of proactive care for a loved one who depends on this team for specialized, life-sustaining treatment. Concerns are not addressed in a timely or meaningful way, leaving patients and families feeling unheard, unsupported, and unsafe. Most troubling is that I now have to convince my loved one to attend appointments at all. They are increasingly reluc

Awful. Have waited in the ER for 15 hours now. I was told I was being admitted 4 hours ago. While forced to wait in the lobby staff rarely checks on you or brings ordered medication- no matter how long you have been waiting or what you have going on. When I spoke to a staff member I was told that they have people who have been waiting 36hrs+ to get a bed. The lack of treatment for those waiting for care is inhumane and immoral. This hospital does not care that people are receiving poor care/no care at all. The physicians I have met have been excellent- but the care and treatment by all other staff has been absolutely terrible. People deserve better care than this!

DO NOT go to this hospital if you want to be able to spend the night with loved ones. In my family, we never leave people alone in the hospital. For my grandmother's own safety, we had to leave the hospital "AMA" due to this unethical and harmful policy. We were told clearly that nobody would be allowed to spend the night at the hospital with my 94-year-old grandmother who speaks english as a second language, is disoriented easily in new places, and uses a walker and is likely to fall. We also helped take her to the bathroom multiple times, and had we not been there, she would have been sitting in her own urine due to nursing shortages. Similarly, when my daughter was the NICU as a newborn, we were strongly discouraged from spending time with her at night. We were required to stay awake