University Care Center

WARNING TO ALL!!! Do not bring your loved ones here!!! I came here Nov.29,2024. It was great when I first got here. Then things began to change. They have had alot of drug addics here lately. Employees were quiting, and less staff. It was starting to effect patients. Then one CNA, Xavier, I had many problems with, I went to DON, Richard Castaneda, who said he had an abrasive personality, finally he injured me. All they did was move him to their other facility, Balboa. They have been running this facility on less staff, causing less care for patents. Then some patents were sitting in their own faces over night. This happens often. Then you have RN's committing fraud by charting they give you medicine, that you didn't recieve, and I had to ask why?, and medical record fraud, but they d

This place is not somewhere you want to let you’re loved ones or family stay, the nurses don’t come when they are requested (with call button) and when you finally get someone to listen to what you’re asking for they say they’ll get someone else and no one shows up. The phones that they issue in the rooms don’t work all the time and there are no cooling systems in the rooms. It is insanely humid and hot in the rooms and it is the middle of winter my father has a broken leg and arm and no one from the physical therapy team came to help him to his wheelchair so he could get out of bed.

I have been a patient here at the facility for a month or so. I came here and have been receiving therapy but in my opinion you can get help with anything you need here. I can not talk enough about how lovely the staff here has been. I enjoy going to activities they hold and socializing with other residents. They even held a meeting to ask us what we liked and didn't like. We had a nice Easter celebration this last week. I like the food they serve here and there is a good variety. I was in another nursing home but the quality at UCC can't compare. The staff is always smiling and laughing, it is very healing for the residents. I am always awoken with a good morning and smile. The staff here always listens to my concerns and helps me when it is needed. The spirit here is what makes the diffe

I have been a patient here for a little over a year. All the staff here has treated me really well while I have been here. I see them as family now. All the CNAs take care of me when I am down. I am doing therapy and all the therapists have been amazing. I haven't really had any issues in the time I have been here. Everyone always does what I ask right away. I am very satisfied with my stay here and I would recommend this place to anyone that needs care.

I am pleased to give this skilled nursing facility a glowing 5-star review. My experience here, as my elderly mother recovered from a broken hip, was nothing short of exceptional. First and foremost, the nursing care provided was top-notch. The staff showed genuine compassion, professionalism, and expertise in tending to my mother’s needs. They were always attentive, ensuring she was comfortable and well-cared for throughout her stay. The physical therapy team deserves special recognition. They played a crucial role in my mother’s rehabilitation, tailoring a personalized plan to help her regain mobility and independence. Their dedication and encouragement truly made a difference in her recovery journey. Cleanliness is paramount, especially in healthcare settings, and this facility excee