Universal Dental of Rockland PLLC

I had such a great experience in this particular office. The receptionist was very friendly, organized, and extremely professional. Check-in was efficient, and I had to wait for no more than a few minutes. It is great to be greeted by someone who is not only friendly but also welcoming. The doctor was simply fantastic. Not only were they extremely thorough, patient, and caring, but they also took the time to answer all of my questions and made sure that I was comfortable throughout the whole process. I never once felt rushed during the entire process, and I also appreciated how everything was explained to me in great detail. The service was outstanding from beginning to end. You could tell that the staff really cares about their patients. I would recommend this particular doctor and thei

Great bed side manner. Keila is great also! She helped make my experience smoother and less anxiety ridden. Doctors and staff are professional, gentle, and kind. The office manager, Angela, takes extra time to make sure you understand procedures and insurance protocols.

I’m very disappointed with the customer service at this office. The receptionist is consistently rude and has left me (and others) on hold for extremely long periods of time — once for nearly an hour. It makes it very frustrating to even try to schedule an appointment. First impressions matter, and unfortunately the experience does not reflect well on the practice. I hope the office considers improving their customer service, as it plays a big role in whether patients choose to stay or even call in the first place.

I would love to be able to rate this office on their doctors however I can’t even get them to call me back to make an appointment. I have left 3 voicemails over the course of an entire week and no call back. There is no way to actually speak to a person when I call. Terrible customer service.

My first time here and I had such an amazing experience. I drove an hour to get there since there were no endodontics in my area. From the moment I walked in I was warmly greeted by the receptionist. She spoke to me like Shes knows me for years. The assistant was very down to earth with a calm demeanor which made me feel calm since my anxiety was through the roof. I'm also 6 months pregnant. The Dr himself was so kind and informative and really took the time to understand my issue. Luckily, he didn't seem to find one after my general dentist said they seen an infection in my x-rays. He made a game plan with me to come back and check again. But he was so humble and knowledgeable and didn't just want to do something if he didn't have to. Such a great experience from beginning to end. Thank