Unique Rehabilitation & Health Center

I am writing to file a formal complaint regarding the unacceptable conditions and treatment my aunt received at Unique Rehabilitation & Health Center. The issues we encountered during her stay were not only unprofessional but also dangerous to her health and well-being. First and foremost, the facility consistently had a strong odor of urine and feces, creating an unsanitary and unsafe environment. Additionally, the staff repeatedly demonstrated unprofessional behavior. My aunt, who is bed bound and fully dependent on staff assistance for daily activities, was treated with a lack of respect and compassion. Staff members frequently ignored her bedside call button, leaving her without necessary care for extended periods. More distressing, several incidents involving theft occurred during h

I visited this facility in September with my wife to see my sister-in-law, who resided here for approximately a year. Unfortunately, the conditions and level of care were deeply disappointing. From the moment I entered, there was a strong and persistent odor of urine and feces throughout the floor. The cleanliness was unacceptable and immediately raised concerns about sanitation and patient care. The room my sister-in-law shared was extremely cramped and felt more like a storage or utility space than a proper living area. There were also serious medical concerns. During her stay, my sister-in-law developed severe bed sores, resulting in open wounds. This should have been identified and addressed early by medical and nursing staff, and its progression raises serious questions about monito

My sister has been a resident of 4 North for several years. I'm pretty satisfied with her care. The staff has always shown to have genuine concern for her well being. I have never experienced rudeness , disrespect or lack of caring from any staff member.

I was buzzed in the front door politely, I was greeted at the front desk politely they help me out with checking in because it was my first time didn't know anything about the temperature check in. I went back to get my cousin and had to sign him out at a nurse station they were very helpful with me checking him out of the facility for that day. My experience with them that day was beyond five stars 💥

The entire place was very clean and organized. I had the opportunity of having a conversation with Eric Hugh and he was very nice professional and informative. Then I became aware he was an administrator. He really represents really well. Made my experience there amazing.