UF Health Surgical and Cosmetic Dermatology - Springhill

Not sure what happened with UF Health, dermatology and overall. In January, I went for a consult about getting something on my skin removed. Was told that they would contact me to schedule the procedure. Nobody ever called. I followed up after 2 weeks. Nobody called after that either. Last week, I called a non-UF Health dermatologist. Consult appointment and removal procedure were completed within a week of that call. I'm still waiting to hear from UF Health after a month! I won't be going back there.

Go somewhere else. Staff and doctors are incompetent, fraudulent billing practices. The office management is a joke. I can't even get ahold of the office manager to speak with them after leaving several messages. They have no clue as to billing practices other than ones dictated by insurance. I was given a quote for a procedure in writing only to be charged $134 more than the estimate I was given.

The worst dermatology clinic ever; one doctor serves a ton of patients, and waiting is pointless.

Incredible customer service and care! Thank you to the office staff for getting me an appointment so quickly, and to Dr. Prasad who was one of the most attentive doctors I've ever had. He took the time to listen and to thoroughly investigate to give me answers to my condition. He was very responsive to all my questions long after my appointment and even helped me navigate treatments at a different practice in a location better for me. I can't say enough about this team. Thank you!

Very disappointed in the level of service provided for billing. I have been a patient receiving cosmetic laser treatments to correct a port wine stain for several months. From the first consultation I was advised insurance would "probably not" cover the treatments. No one ever bothered to send a preauthorization to my insurance to determine if they would or wouldn't cover. I paid out of pocket for many months. After speaking with my insurance company, i was told that depending on the bill codes used, my treatments could be covered. I requested the prior treatments be sent for review to my insurance company. Instead, a bill was submitted for treatments I didn't even receive on a day that I paid out of picket for regular treatment that I usually get. Now I am left with a balance of more than