UC San Diego Health Dermatology – La Jolla

I rarely leave negative reviews, but my experience with UCSD Dermatology was frustrating enough that I feel compelled to warn others. The front desk service is consistently poor—except for one kind and helpful staff member whose name I unfortunately didn’t catch. Most of the others who answer the phones sound robotic, indifferent, and unhelpful. They routinely respond with vague responses like “I can only leave a message for my manager” followed by a 72-hour wait for a reply. or " I am sending a message to the doctor office" followed by 2-5 business days for a response. There’s no consistency in what they say they can or cannot do. They said " we will call you back tomorrow morning for sure " then I waited till noon time no one called you. It feels like no one takes ownership of patient co

I’m sad to see so many bad reviews from other patients. My appointments with NP Omran have been top quality. From her professionalism, thorough evaluations, follow up, and consideration, everything is five stars. She provides at the highest level and should be seen as the standard of specialized care. Outstanding.

I wouldn’t know how the actual doctors are here because two weeks before an appointment I had waited over two months for they cancelled on their end. Then they wanted me to call to reschedule and they wanted me to wait ANOTHER month in HOPES they wouldn’t cancel AGAIN. Found another place with 5* that has availability in a week at half the price.

My experience at UCSD Dermatology was outstanding, thanks to Dr. Kolar. All too often, patients can feel like just another number—rushed through appointments with lingering questions left unanswered. However, my visit with Dr. Kolar was completely different. He genuinely cares for his patients, creating an environment where I never felt hurried. He took the time to thoroughly address my questions and thoughtfully explain the rationale behind my treatment plan. Dr. Kolar’s expertise and compassionate approach make him an exceptional dermatologist, and I wholeheartedly recommend him.

Dr. Ortiz and her team are certified scam artists. Imagine speaking to multiple staff members and physicians being told you were getting a free consultation only to receive a surprise bill. Contacted their billing team who tried to contact the department and it took over 1.5 months to receive a response. And although the referring physician, every scheduler, the nurse and Dr Ortiz validated that themselves it was not upheld. Would not recommend this physician, this department or any UCSD healthcare facility. Also the consultation consisted of 5 minutes of answering questions that the schedule or a member of their team could've answered... The physician had no clue I was cash pay originally, which her nurse corrected, and the nurse even told me my credit would not be expired only for me to