U Mass Memorial Pharmacy

I've always had a good experience here. Hard to get in during rush hour so I avoid that time. Way better than the lake ave location.

Once a month I fill 5-10 meds all at once for my Mother. I have NEVER had a hard time and everyone there is really nice and pleasant to deal with even during COVID. When COVID first started they did curbside pickup so I didn't even have to get out of the car to get the RX's. My only suggestion/complaint is this pharmacy and the one at the University Campus both have blue metal boxes for people to dispose of old meds. I think those should be switched to the yellow boxes like they have at Family Health Center and the Edward Kennedy Center in Great Brook Valley so people can dispose of their used sharps. There aren't many places that will take your used sharps. Other than that these people are great! And with Health Safety Net I pay next to nothing as opposed to CVS which is much more expensi

They used to be good. But not anymore. They're too controlling. One of my medications was discontinued by the manufacturer. So, my doctor had to find a new medication that was going to work. So he wrote me a script for 4 tablets of the new medication to try it to make sure it worked. The pharmacist would NOT fill it. The ignorant thing told me that I still have old medication left. I said the doctor & I both know this. She wouldn't fill it. Said she couldn't because it's the law. I asked her what this law was. She couldn't tell me that law. So, I demanded the prescription back. I went to Walgreens & asked the pharmacist there, if there is any reason why he couldn't fill this today. I told him about the old medication. I told him about what the pharmacist said to me at UMass

Always very helpful and pleasant staff

Could be friendly staff