Trail Lake Nursing & Rehabilitation

The staff is efficient, respectful and for the most part respectful. However Management and Upper Business should talk. Listing as a 24 hour medical facility, someone should be reachable for 24 hrs. You can go a COMPLETE DAY without someone answering the phone. No call back nothing. Our loved ones live here. Imagine if it was your Mom Dad Aunt Uncle.. unacceptable!!

My loved one was her for over 3 years until I had enough of the poor service and lack of communication with the office administration staff. Residents would go without proper pads and cleaning of rooms. Roam off the property. Call for HELP without response for long periods. Personal items would always be stolen and used on others. The new social worker after D. Shields, Michelle seemed always in another space in her head. She lied to state and tried to slam a door on me when I informed administrator of her conduct. After having my loved one there for a long time it was hard to remove her. There was only a few staff that had been with TLNR since her being there and had gain such a loving caring relationship was left like Rachel. She's a golden token and will continue to be wherever she

My father passed in their facility on January 11. We did not receive a statement of sympathy, instead we received a phone call one week after he passed stating we needed to pay his balance for the month. The bill was paid in full in February, and on March 23, we received a FINAL NOTICE letter demanding payment (which had been paid weeks earlier). I was going to pass on leaving a negative review, but in their last statement (showing a zero balance), they thought it would be cute to circle "if you have already made payment". Well, Trail Lake, how about you check your financial statements before sending nasty letters to families who have already paid and are grieving? This shows their lack of compassion, so that's why I chose to include the photo. The employees of this facility should be

I thought it was going yo be s nice place for my mom very clean. No smell. But looks are deceiving. My mom was there for 21 days for rehab. She was there now for 1 week 1/2 and she came in with bell palsey on her lefted side which she was unable to eat right.and bad headache. My mom was s pickie eater. Her food had to be prurad. She didn't eat much. I would come visit every day to make sure she OK. They would put her tray in the room and walk off. I mention to them that she couldn't feed her self. Something was more wrong with my mom. I think she aspirated by drinking and it went down wrong which caused alot of fluid build up in her lungs and no one could recognize it. She was getting sicker I ask the nurse to check her breathing she said it was fine also checked her oxygen level looked

I would HIGHLY recommend Trail Lake Nursing and Rehab Facility for your loved one”s in need. The facility is beautiful, open and airy. We have a welcoming courtyard are for outside visits as the weather gets cooler. We have a full management team and are continually hiring nurses and CNA”s. The food is visually appealing and delicious. We have a large range of fun activities offered daily for residents to participate in. Our Maintenance Team are on top of all issues and needs. Our Business Office Manager can assist you with all Medicaid, Medicare and insurance questions. And our Therapy gym is colorful and has an extensive Team to assist your loved one with their PT, OT, Speech and Skilled Nursing therapy needs. Come see us for a tour!!!