Tower Health Urgent Care - Wyomissing

I went into this Urgent Care to ask questions about my daughter’s antibiotic and the lady at the front desk Erica (last name unknown) was very unprofessional and had an attitude towards simple questions. I am an RN and to see people like this in healthcare is disgraceful to our professions. I withheld my desire to reciprocate that attitude because I wanted my daughter to get the best care, but she should find a new career because that was the worst interaction I’ve ever had with someone in a field that’s supposed to help people. Ultimately I left without getting my daughter’s sore throat checked out because if that’s who is at the front desk their service was not needed for my daughter. I honestly feel bad giving this UC a 1 star because every other experience has been great and the other

Very efficient and pleasant. When your not feeling well it's getting in & out in timely manner is of importance. Everyone was great. Thank the staff for helping me.

This place is the slowest urgent care on earth. Waiting hours in the exam room to be seen. Patient first is way better. This place is a jone

I was to the emergency care department several weeks ago. The waiting area had few people in it, and I was taken in fairly quickly. The personnel were good. But to balance out the up side was the fact that between each test or procedure was the wait. Anywhere from 45 minutes to an hour and a half. No reason was given. No excuses were made. I had to wonder what it would be like on a busy day, or if you were really in physical distress. So, was I taken care of? Yes. Would I want to go through this again? No. It seemed to me to be another part of the broken Healthcare system of the USA.

New to the Wyomissing area, when my husband began to experience intense abdominal pain on a Saturday morning our neighbor suggested I take him to your facility. Boy are we glad we went! As we sat waiting on a busy Saturday morning, Lynn’s pain increased even more. Once I told the lady at the desk how intense it was he was quickly brought out a wheel chair and moved to an exam room to see the nurse practitioner. After a check of vitals, she touch his area of pain he almost jumped off the table. She immediately said we needed to be transported to Reading Hospital because they could best diagnose and handle the situation. After arriving in the emergency room and being given pain meds, x-rays, and CT scans it was determined he had a very large kidney stone that he would not be able to pro