Total Vision Center

Play change my rating depending on the reception and the doctor how I'm treated. My insurance said this place was covered on my policy and it doesn't matter to me if they're in the mall or not that's not an issue I just want a correct prescription made for me because I've been disappointed by America's Best contacts and lenses and Stanton. Stanton was horrible!!! They don't even have real optometrist in the office, they are all trainees. But I will come back to my review and when I pick out some frames I'll take a picture. Unless I get contacts 👓🤓

Dr. Adcox is awesome. Some of his staff is great as well. The staff answering the phones , not so much! They seem to need training or at least, they need to understand that customers have options and despite having a great Doctor, some would go elsewhere based on their neutral at best phone etiquette.

Great office. I have always been pleased with the service. Dr Adcox is such a great Optometrist. His staff is so patient. My little one literally tried on like 15 pairs of glasses and the young lady patiently waited on my son. She wanted to make sure that my son was happy with the pair of glasses that he picked. She made sure they fit him well and that they would not fall off his little face.

Second time there. Returned because I loved Dr Addcox. He retired,won't return again. The staff is rude ,not friendly at all. I got there on time to my appt and I said good morning to the receptionist Angela and she did not respond. SHE HAD THE FACE OF I HATE MY JOB. It wasn't until I reciprocated the treatment that she changed her tune. When I call they answer with no friendliness no desire to be helpful or give good service. Very dry and monotone. This place needs an entire change of staff!

I went through the process of creating a profile with them, sharing insurance info, and booking an appointment. One business day prior, I missed a call from them. I assumed it was to confirm my appointment, so I returned it the next business day - hoping I’m not too late to confirm. The joke is on me. They didn’t bother to let me know but decided to close on the day of the appointment, so here I am driving into the city and learning they “have no appointment on record for me today or any other day in my chart” from an answering service. Extremely unprofessional approach to patients to schedule them, cancel them without notice, and then pretend on the phone it never happened. I would’ve been a new patient, which is why I went to all that trouble via phone to set up a profile. Now, I wil