Torrey Pines Animal Hospital

We made a mistake by staying with this clinic for several years — it was an expensive and frustrating lesson. The front desk staff clearly do not care about clients. They repeatedly tried to increase our bill even when the veterinarian confirmed that certain procedures had already been completed. Dealing with insurance paperwork is another major issue: they are unable to fill out documents correctly, and when you ask them to state the correct reason for the visit, they shift the blame onto the client — even when the mistake was theirs — and refuse to fix it. One prescription took three weeks to be sent to the pharmacy despite multiple follow-ups. Diagnoses were often incorrect, forcing us to seek second opinions elsewhere. You will never have a consistent doctor. Veterinarians constantly c

I began bringing my cat, Oliver, to Torrey Pines Animal Hospital when he was about three years old, and he continued to receive care there until he passed away at six. From the very beginning, I was always impressed by the kindness, efficiency, and professionalism of the entire staff. Dr. Vora was our primary veterinarian, and it was clear how deeply she cared about Oliver’s health and comfort. When he was later diagnosed with FIP, she showed extraordinary compassion and took the time to guide me through every step with patience and empathy. When it came time to say goodbye, another doctor helped with the euthanasia, and although I can’t recall her name, she was incredibly gentle and compassionate throughout the process. One of the veterinary technicians even gave me a hug on the way out—

We love the Drs. and the staff in the back, always super friendly and helpful. However, the staff at the front almost seems annoyed when we come in, or when we call in. Every time I call in, I'm put on hold...every.time. I've been sitting in the office and seen them answer the phone and put people on hold when they are sitting talking to each other, and just leave people on hold for a long time, kind of like this is standard protocol to make people wait for them. It hasn't always been like this, but seems to much much worse over the past year or so. Not sure why the negative energy from the girls at the front desk, but the staff in the back is always helpful.

Best vet/animal hospital. I have had bad luck with vets in North County, Torrey Pines Animal Hospital has been absolutely incredible. Every single person who works there, from the front desk staff to the nurses to the doctors are amazing. Everyone is so genuinely nice, polite, helpful and knowledgeable. And they don’t try to rip you off. Only great things about this place. Thank you to everyone at TPAH!

Thank you very much for fitting our sick lil’ Raven girl into your jammed packed schedule this morning. Your entire staff was helpful, professional, efficient, and most of all, caring. We got there without an appointment hoping to be seen after our lab was sick all night throwing up and you made it happen. She’s already much better and on the road to recovery. She’s sound asleep after a rough morning. I would strongly recommend your Vet Hospital to anyone.