Tops Pharmacy

I switched to this Tops pharmacy after Rite Aid closed, and the experience has been consistently frustrating. Every single time I’ve tried to call the pharmacy, no one answers. You get through the automated menu, press zero to speak with someone, it rings twice, and then you’re redirected right back to the same automated menu. There is no way to actually reach a person. At one point, I had to call a different Tops pharmacy and ask them to pull my prescription information from the system just so I could ask a pharmacist a basic question. I understand they’re likely overwhelmed with former Rite Aid customers, but the issues go beyond staffing. Every month, my refills are delayed by 2–3 days past the pickup date, even though the prescription has been on file for weeks. This leaves me comp

The lines are long and by the time they get to you, your script is NEVER ready and you have to wait another 15-20 minutes. I miss Rite Aid. They were so much better

To give one star is generous. The people here are always miserable and act like they’re doing you a favor. The line to pick up is always 10 people deep, too. Do yourself a favor and switch to Amazon Pharmacy if you don’t want to wait a week for a script from this poor excuse for a pharmacy.

I cannot say enough about how well my husband and I were treated when we went to this Tops Pharmacy (S Transit in Lockport) for our COVID-19 vaccines. They were kind, efficient, calm and reassuring. When the shipment for our second shot did not come in, they kept in close contact with us. They got us our second shot on time. You are fortunate to have such a great team there! Keep up the good work!

Absolutely awful. It took two days for them to get a prescription ready for our sick 4 year old son who just got even worse. Then they screwed it up because they said they didnt know he was that young. Date of birth shows 2014!! It does not take a genius to figure that out! And they failed to apologise for anything. Shame on them!