Tom Thumb Pharmacy

Stopped by 12/23, Justin was amazing! So fast, attentive, and helpful.

There is a young lady named Nafia that works in the Pharmacy. She is very soft spoken but she is an excellent employee. She anticipates your needs and just quietly takes care of you. She deserves recognition from the store.

New pharmacist is so difficult. Looking at switching. I been going here for years.

Wait times are incredibly long. Inside and outside. If you're waiting outside and it's your turn to go forward to the window I've noticed multiple times that the worker will scuttle away from the window and not return until you've pressed the call button. I know there are more things for a pharmacist to do than wait on customers but it's starting to feel like they want to see what they can get away with to not help the customer.

Tom Thumb Renner/Custer Road pharmacy now has a permanent Drive-through window shield that they can pull down anytime that they don’t want to service drive-through customers. This is totally unacceptable. This is our Preferred and neighborhood pharmacy and we expected better customer service as longtime customers. They have done this since Covid and used it as an excuse since Covid of being understaffed. No other pharmacies in the area practice this sort of terrible customer service. Sometimes when they pull it down, there are five or six people in the pharmacy. Considering moving all our prescriptions to another pharmacy, but unfortunately, there aren’t other stores convenient to us. Please do better to serve your area customers.