The Villas at Robbinsdale

I wish I could give this place zero Stars the staff is uneducated they broke the HIPAA laws and I had to contact the State ombudsman do not ever send somebody you care about to this facility the food is absolutely horrendous and I believe half the staff makes up policies on the fly. When I desperately needed a rehab I was sent to a dangerous and uncaring facility. I came here with perfectly intact skin. But now I have skin breakdowns in multiple places on my body. It takes two hours for them to answer my call light. And when they do clean me up. They don't use proper methods or medications on my skin unless I ask them multiple times. It is my belief that they have become lackadaisical. 0 out of five stars 😭😡🤒

So my mom was staying there and had a total of 3 falls each time the staff called me and stated no injuries. My wife stopped there one day after her fall and her bed had not been made and there was blood on the floor from her fall that still had not been cleaned up. This was 10 hours later. Not only that she had many bruises on her arm and hip. We had to tell them to call 911 as they stated no injuries and come to find out she had broken her hip and had fractured ribs due to the fall she had. Staff did not only not really check her out and stated to me that there were no injuries. The hospital she went to is reporting them to the state of Minnesota . Will update more when I hear from the medical director . No she has to have emergency surgery on her hip.

My brother-in-law, James, Gregory Salter was at villas at Robbinsdale for the last 4 weeks. He received awesome care. The people were super nice. He said the food was great. The facility was clean and the social Worker Merry Knew what she was doing, and took care of everything for us. We would highly recommend this care facility.

I really liked the nursing staff and the other folks have been very kind to my boyfriend. I am thankful they are so helpful and respectful. Unfortunately, his condition was made worse, he never actually had an interaction with a doctor. I never got any calls either from a doctor. I am his contact. He is much better now that he is home. He couldn’t walk while in there- now he’s walking after being home for 3 days. I wonder what the insurance bill will be? I wonder a few other things. I will be contacting Villas for some answers this week.

My mother was a resident for approx 1 month. She was talked down to, yelled at telling her she'd have to wait in her soiled/wet briefs until someone could "get around to changing" her. They pushed my mother to tears on several occasions. I want to obtain legal representation, but she (mom) wants to try to put whole experience behind her. DON'T entrust these ppl to take care your loved ones!!!