The Smile Shop

Worst dental office ever! They accept your insurance, but don’t tell you they’re not partnered for billing. They over charge you even after their estimates have been paid and surprise you with a phone call acting like you’re purposely being delinquent on an outstanding bill they’ve never even sent you. Nor do they send you monthly statements. They’re random and magically have finance charges added to them. My favorite was the phone call I got telling me to send my payments to a different address, yet I sent them to the address on the mailing I got (one of the few I received). I have all of the notices they’ve sent. So ladies in the dental office, don’t bother trying to reply and say otherwise. I won’t be paying your finance charges. I’ve made payments I can afford. Send me to collections o

Somehow I always get overcharged when having a procedure done on my daughter. Come to find out, for the same procedure that I had at my doctors office, they were charging more for and thats when I realized something funny was going on. My last appointment with them, I was told I had over $100 in credit (due to them over charging me every time I took my daughter there). So my daughter goes in for a cavity filling and what do you know they said I owe nothing. A month later I get a bill in the mail. Upon inquiring on this bill, sure enough they said the insurance did not pay a portion and that's what's left over. A filing is less than $100 at any dental office i go to with my insurance. So somehow this filling was over $100 plus I had to pay $53???????? I always walk out of there owing more f

We have been patients at the Smile Shop with 3 children for 10 years. I have nothing but good things to say about all of the dentists, hygienists, and even the front office and billing support staff as we have certainly had the chance over the last 10 years to work with all of them at least once. My kids have had dental injuries, fillings, cleanings, extractions, and superior care in all of these situations. Dr. Nicole Stoker caught a serious developmental issue with my daughter's bite that I was then able to seek treatment for. This office deserves 5 stars! I hope more patients take the time to write positive reviews; they certainly deserve them!

This is by far the best Pediatric Dentist ever! They are so very efficient and quick! It is amazing. We were in and out so fast yesterday and it saved me! I was so busy with work related things that I was stressing about time but they had us in and out in 40 min. We were even 9 min late! They did not hassle us about being late, called us back right after we signed in. Everyone is so nice and has such a positive attitude! This was at Baker Lane office but we typically are at the Somerset location. A fabulous office with amazing views! I can not say a negative thing about the Smile Shop and we will be sad when the kids are grown up and have to see a different dentist :( Thank You Smile Shop for the past 10 years and the next 10!

Dr Mccool and her staff were wonderful and took such great care of my daughter. We had unexpected tooth pain and my 5 year old did not feel well and they were gentle and calm and understanding and were wonderful. Thank you!