The Optical Dispensary

We had a great experience here. The front desk staff was busy, courteous, and prompt. The Dr was excellent, calm, soothing voice. The office is bigger than where we came from with more selection to chose from. I should have made the switch a long time ago from Crystal Clear.

I am extremely disappointed with my recent experience. The majority of the staff were unprofessional and rude during my visit. While waiting, I observed employees screaming and horseplaying in the lab where they work on glasses instead of maintaining a professional environment. This behavior made the atmosphere uncomfortable and did not reflect the level of service customers should expect. Additionally, my glasses failed inspection twice, and I did not feel that the situation was handled with care or proper communication. There was little explanation provided, and the overall tone from staff felt dismissive rather than helpful. I will say that one staff member was courteous and professional, and I appreciate their effort. Unfortunately, that positive interaction was overshadowed by the o

Absolutely horrible experience all around. The optometrist did not listen to ANY of my vision concerns and the glasses I bought made my vision incredibly worse but the office manager wanted to LOUDLY argue with me that they gave me the “right” prescription. They still have those frames so they got paid for a pair of glasses that I never received and I now have to wait till the next calendar year for my vision benefits to renew so I can get a pair of functional glasses. I can not say enough bad things about every single person there and every single aspect of this place.

I honestly regret coming to get my eye exam here. From the front desk lady being extremely rude, to the doctor not listening to me (since I've had eye exams all my life), to them making me make a follow up appointment before they would "release" my prescription for contacts and glasses. I have never needed a follow up appointment for a prescription before EVER. If I could take it back I would not have used my first insurance benefits here.

My insurance paid $300. I paid about $104 out-of-pocket. When I got my glasses, they were in a sack. No case ..no little cloth to wipe them off.