The Center at Waterfront

My husband stayed at Center At Waterfront from October 23 thru Dec26 to recover from a stroke. While the PT and OT were very good, his progress was compromised by painful Pressure ulcers which developed during his stay, in addition to more than one UTI. The second UTI went untreated despite my concerns (expressed to the doctor and various nurses). It was later explained to my son and I that the center would received demerits for ordering too many urinalysis. So to avoid a mark against them, my husband’s health was seriously compromised. When admitted to the hospital on 12/26, it was discovered there was no bandage on the silver dollar size open pressure ulcer on his tail bone, and his catheter was blocked. When the catheter was replaced, and the pus filled urine could finally drain, it

Very poor facility I think the call light is only a suggestion, had to help somebody the other day they were in their room screaming for help for over an hour, and I had to go up and wake up a couple of the people that’s supposed to be helping that we were just actually doing nothing Very slow at giving you any medication’s you’re supposed to get but at best I get my morning medication’s. I take between early morning. I’ve been getting them mid afternoon. At least better than not getting them but still have been addressed two or three times about that and nothing has ever changed.

This place has apparently declined significantly in their care. My stay was terrible. I was on a restriction due to hip surgery so wasn't allowed to get out of bed on my own so they kept my walker out of reach. To request anything you can only push a button that causes a light to come on. There is no other way to communicate, so if no one responds you are simply out of luck. They often would not bring me my pain medication even though it was past the scheduled time and I had made multiple requests. A CNA will sho

We chose the Center because we felt it would provide the best therapy options. We have not been disappointed M-F I have had 2 hours of therapy each day and 1 therapy session every Saturday we have been here and most Sundays we had a therapy session. We could not have asked for better therapists than Jen, our COTA, and Perry, our PTA, both were VERY EXPERIENCED and knowledgeable. I believe they got me farther along in my recovery than I thought I would achieve. Meredith, the therapy director, and Alexis, the OT, and Kelly, the DOT, provided excellent guidance for the therapy regimen. Whenever Perry or Jen were not available there was a very strong cadre of backup therapists to cover for them. Kaitlin, the SLP, provided the appropriate therapy I needed to help my facial muscles come back

This place was the best on the central at waterfront I had a broken hip and the OTPT I mean they worked great. I mean now I can move my leg and my hip just a little bit better now and the staff is phenomenal. I mean, you could not ask for a better staff you know they just treated me so good You know they met every need I needed and if I push my button, they were there I got to go outside and visit the geese and the ducks and the rabbits and it was just like peace and quiet so if anybody ever has to go to a rehab facility, I recommend this place 10 out of 10 and like I said it was it was phenomenal