Synchrony Pharmacy - Louisville

I have no idea how this place has more than 1 star. I have a lot of patience dealing with companies like this and have never had such a difficult time getting an actual person to answer the phone. They want you to leave a voice mail and don’t call you OR you wait on hold for 20-30 minutes and mysteriously get cut off. And I’ve been dealing with ONE bill for over 9 months now. Ridiculous!!!

I received a phone call and 4 emails after my mom stopped using their services about an amount due. One of the emails had another person's name on it. These emails threatened to send us to and outside debt collector. I paid the balance that showed in June after my mom stopped using the services in May thinking that would be it. Didn't hear a thing until these letters. It's Halloween. Not good with communication, poor customer service, and overpriced products. If we had a choice we would not have used them in the first place.

I called Synchrony pharmacy on 8/8/24 to tell them to stop sending me medications as my insurance has changed and I will no longer be using them as a pharmacy. I just got 2 prescriptions from them today, they do not even have my new insurance information and of course their hours are all while I'm working. I can only imagine how much they charged the HSA card I had on file. I guess I get to waste my lunch time tomorrow on hold trying to get a refund.

Horrible, horrible, horrible. I received a certified letter this week indicating that my grandmother has a past due balance, as previous bills were sent to her nursing home facility and she does not check her mail (she is 92 and has dementia). I manage her finances and called to see if a payment plan could be arranged, since the past due amount exceeded her ability to pay. I was told that they would terminate medication services regardless, but if I wanted to pay $1,200 of the $1,900 balance today, they would still discontinue services, but not send the debt to collections. I offered to make payments as she is able and they declined that option. Now my grandmother will be without medications until we are able to identify an alternate provider. I do not recommend that assisted living

Terrible company to deal with. My Father passed away a year and a half ago and they keep sending bills for medicine. They have been informed numerous times to cease and desist. This company is crooked.