Stony Brook Ophthalmology

This facility operates with systematic disrespect for patient time. Management herded 32 patients into a waiting room, fully aware of a 2-hour backlog. This raises a question of basic logic: If you are running 2 hours behind, why continue to schedule morning appointments? The double standard is glaring. A patient arriving 2 hours late would be turned away, yet the clinic demands we accommodate their failure to manage a schedule. Even if the 2 hour estimate given by the receptionist was acceptable, my experience is that patients need to wait about 2.5 hours to be seen by an opthalmologist. I had to cancel work meetings and other urgent medical treatments because of this. This amounts to operational incompetence and contempt for patients and working professionals.

The office called me today as I need a follow-up appointment and I missed the call. Tried to call back twice. First time, there were 8 callers ahead of me. I tried back at a later time and had 4 callers ahead of me, so I decided to hold. I was down to one caller a head, and then I was disconnected. I called back and there were 8 callers ahead of me, so I hung up. Not getting a warm and fuzzy feeling from this office. I hope this does not reflect the quality of the doctors or I will be going somewhere else. Hopefully, they call me again.

The absolute worst place to call, I was on hold for 21 minutes. First I was told there was going to be an hour wait and only 6 people ahead of me, then the line start ringing and only 5 people ahead with a 16 minute wait. It rang again and now said the wait time was 32 minutes. I finally got ahold of someone she said hello and hung up told me to call back. There’s a reason why this place has 2.0 star rating and the hospital recommends people to come here is absolutely ridiculous.

Never had a doctor go so above and beyond for me like Dr Gorgani did! Everyone in the office was so nice and it was very comforting to have such kind people and a Doctor who did everything he possibly could. 😊🙏

I scheduled an appointment for my child and had to wait over 20 minutes just to speak to someone on the phone. After a 3-month wait, the office canceled twice—without offering any real solution—and the next available appointment was another month later. That’s a total of 5 months waiting for basic eye care. Absolutely unacceptable. This office is disorganized, unreliable, and shows a complete lack of respect for patients’ time and needs.