St. Joseph's/Candler Physician Network - OB/GYN

if I could give this office 0 stars, I would. When I called to make the appointment 3 months ago, they told me they took my insurance even though I work at a different facility. I arrived for my appointment and heard staff at the desk talking about me, no regard to just talk to me. when they finally called me over to talk about it, i informed them that when i called whoever i spoke to took down my insurance info and told me my insurance was in network. the response was "well it wasn't me" i responded that that is not the point. the point is im being told two different things and have waited months for this appointment. mind you, i remained calm and respectful, i let her know that there was no need to speak to me the way she was. they brought over a manager who said she called my insurance

I scheduled a preventive visit but was unexpectedly billed over $1,000 for the visit and lab work before insurance. The appointment lasted only 30 minutes, yet I now owe $500 out-of-pocket. I was tested for services I did not authorize, and my labs were sent to their preferred facility, which accounted for $900 of the bill. I've made multiple attempts to reach the office for clarification, but the phone system is impossible (endless hold times, forwarding, impatient employees), and my messages and emails to the office manager have gone unanswered. NP Brandy Alliota provided good care during my visit, but the billing process has been excruciating.