St. Dominic Family Medicine - Madison

If I could rate this office zero stars, I would. I would not recommend them to anyone. I made an appointment for a shot and sent in my insurance TWO DAYS in advance. This office told me that I was good to go, so I got my shot. It was ONE shot in the arm. One month later, I got a bill for $514. The shot was not covered under my insurance policy, and the office didn’t even try to check. The appointment was booked solely for the shot, so why wouldn’t they check this? I spoke to the front desk when I got there and when I left, and I spoke to the nurse. I interacted with three different people that could have checked this for me. I spent four weeks calling the office, trying to talk to a manager about this issue. I left multiple messages for the manager. When I finally got a manager on the ph

July 2022 update: I requested my records and after fighting and waiting forever, I got them, but they were incomplete. Now I have to go back through the process and my new doctor needs them to move forward with my treatment. Dropping review to one star. Customer service is horrible. (I like the PA Jill E well enough, it’s the system that infuriates me). New review 6/2/22: I’ve been sitting in the waiting room 50 minutes. I’m here because I had X-rays taken 3-4 weeks ago. I had to follow up several times over the past month and was finally told that due to some computer issue, I had to get the X-rays redone. They told me to come today…I’ve wasted so much time. Calling to check on the status of the X-rays was frustrating. I tried to push the button to leave a call back message but th

Update: A staff member called me and assured they were working on the bill. I'll upgrade to 5 stars as soon as the bill is worked out. Shortened Version: I was given a bill of over $500 because they don't take my insurance. However, prior to my first appointment I called to verify they accepted Tricare. Their representative said they did. I went to my first and second appointment each time stating I had Tricare. Two months later I received a bill and was told, "We just found out we don't take Tricare a couple weeks ago." This type of business practice is unethical and unacceptable. As a veteran using Tricare, I am always grateful when I can find quality healthcare that accepts my insurance. I received an ad in the mail stating that Dr. Meghan Poole was accepting new patients at St. Domi

I was really expecting more. I do think the dr is great. But if you need to call and talk with a nurse., make an appointment or anything that pertains to the front desk it’s horrible. They will put you on hold for 30-45 min, just hang up on you and are extremely rude and unprofessional

Dr Morgan and the entire staff was well above my expectations. Fast check in, and got me in prior to my appointment time. The facility is the best one stop medical center I have been to. Thank you to everyone.