Southwest Virginia Community Health Systems

I have been a patient at the Tazewell office for many years. I had an appointment scheduled for today at 1:00 I received a text to confirm my appointment 1:00 appointment. I also received a phone call to remind me to take my antibiotics before the appointment. I arrived at 1:00 and was turned away because they had changed their policy and you must arrive 15 minutes early. No signs stating this, nothing on the text sent. I am in danger of loosing 4 teeth on the bottom and was scheduled for fillings. They kept my insurance card for 25 minutes but refused to see me until August 5. To change policy you need to notify clients and post a sign so no one gets turned away because they are not informed of policy changes. Makes you wonder what will change next. I think I am done.

Updated 9/28/2023 Both of my children were told they wouldn’t be seen anymore by Dr Etter. She gave no reason as to why, except that a Dr from Bristol and herself decided that they would not continue to care for our two children. The really bad part was that our 7 year old son, who she diagnosed with ADHD, was having issues with the medication she prescribed. After a change in medication she was unavailable for over a month. He was still having headaches and stomach aches. I feel since she didn’t give a reason that she was probably not comfortable with treating him due to not understanding ADHD very well. I know she is young, but if she was not confident in practicing medicine of that kind then why not just refer us. I. The 5 years we have been going there we only missed a couple appointm

My wife and I see Dr. Ortiz, we are truly impressed with his knowledge and skills. He is very aware of each and everyone's individual diagnoses, he doesn't "clump" all patients into the same diagnosis, each person is different and is treated as an individual. Example, my wife and I might have the same issues but he sure to make sure he treats us the same but with maybe our different avenues to treatment. Thank you so much we ,couldn't possibly give you enough credit. Thanks !

Doctors, FNP, Nursing and Office Staff treatment me as if I was their family in the most "Sincere, Respectful, Truthful and Honest" way possible. As a Senior Citizens with With serious Healrh Needs, I am Valued as an Individual, NOT As a Patient number or a Paycheck. Thanks you !

I’ve been seeing the Dentist in Saltville for 11/2 years, the staff is wonderful and they work with you, they make you feel at ease , wouldn’t go any where else