South Florida Eye Care Center: Lofton Robert L OD

I have been going here for years but now I can’t stand to set foot in that place. They have too many patients and not enough doctors and staff. I have had them give me the wrong contact prescription, forget to order my contacts, they have told me the wrong appointment date over the phone and when I show up they tell me that I am not on the schedule and don’t even bother calling and asking for information because they will tell you they will call you back and never will!!

If I could’ve given no stars i would’ve. I went to this office last year and decided to try this year. I went in February and I’m still waiting for my glasses. I call, leave messages and nothing. When I finally spoke to someone I was informed that the problem was my insurance. I called my insurance and I was informed that they paid the day after my visit. The rep tried calling and she got the same results. Dr Lofton is an excellent dr. This is poor management and employees that lack training or simply don’t care. 526.00 dollars and 2 months. SMH!

I absolutely loved Ms. Alexis cheerful and professional disposition. I did not have to wait long to be seen. I definitely will be back next year.

I had the eye opening experience of my life at this place. The Doctors I have no qualm with, is their sales departments approach to the up selling technics. For years I had been attending this facility for my eyecare needs with out questioning their procedures. All that change recently. I was always bought my eye ware through insurance and I had no idea as to what the insurance covers or not so I depended on their sales team to help me. Recently I changed insurance and I was for the first time told the benefit amount I was entitled to. With the new insurance I could buy contacts, bifocals, frames and any other addons I wanted with the knowledge that I would have to pay any overages I incurred. The sales person proceeded to bring the tray I was always shown and the same information was art

Been coming since I was 12 and the experience only keeps getting better. I would like to give a special thanks to both GIGI and DR EZEQUEIEL for helping me out and giving me the undivided attention. Have to see both again!!!!!