Solaris Healthcare College Park

I have a family member at this facility. She moved there 2 months ago due to the unexpected closing of her old nursing home. I was SUPER impressed that staff came to meet her before the move to make sure it would be a "good fit". When she arrived, she was warmly greeted, given a tour, reassured by everyone. All I can say is....she is happy. Thank you, Solaris HC College Park team.

We are so grateful for the care my dad receives here. From the moment he arrived, the staff has been nothing short of excellent. The nurses and CNAs are kind, attentive, and truly treat him with respect and compassion. My dad genuinely loves them, which says everything. It gives our family real peace of mind knowing he’s in a place where people care about him as a person, not just a patient. Thank you to the entire team for all that you do every day!

Our family’s experience with this facility has been extremely disappointing. Communication has been poor, and we still haven’t been able to retrieve my grandfather’s belongings. While he was a resident, we found a hard piece of fried chicken on his plate even though he has no dentures. We began bringing labeled meals, but often found them untouched as he could not move or feed himself. We raised these concerns with the social worker and another staff member, yet just a few days later he was hospitalized with a stomach infection. I left a low review at the kiosk, and the next day Solaris called. Instead of providing updates about my grandfather, the call focused on the review. The woman seemed unsure how to ask, and it was clear they were more concerned about the review than the patient. Wh

Dropped off in a room and left for 90 minutes before anyone came in, then welcomed by someone saying I need you to walk to the scale to get your weight. Couldn’t walk that’s why I was there, they weren’t sure who I was and didn’t introduce themselves. Often waited quite some time before call light was answered. Often heard patients screaming for help for half an hour or more. First ; days nurses were terribly rude, but became nicer after they realized I wasn’t needy or mentally incapacitated. Some of my belongings were not returned, but certainly not worth the hassle or expense of going back for a few measly things. Probably fine for nursing home, not good for PT care, therapists were great as a whole. The caregivers seem to be very overworked and miserable as a whole. Will go anywhere e

From the first moment I stepped into the facility I was greeted by the staff. Everyone was so welcoming, and that means a lot to families. I'm traveling home to Detroit in a couple of days, it's so reassuring to know our love is in great care. ❤️