Smith's Pharmacy

Steve and Amber are professional and friendly. They are a 2 man team. Considering it's only 2 people that run the pharmacy, sometimes one, they do an incredible job. Customers need to have more patience with the staff. Everyone seems to be in too much of a hurry these days and entitled, like their the only ones that exist in the world. Take a breath, have patience and above all compassion.

The people working at Smith's Pharmacy are always pleasant, although typically very understaffed. It would be in Smith's best interest to seek out and hire more staff. Better training on the computer is recommended, as it should not take 3 people to complete a single transaction at one computer terminal. I have faith they will get it together in the near future.

I have been using the Smiths pharmacy for the past 5 years. While it wasn't perfect it was my best bet for a pharmacy here. In the past couple of months I have had the worst experiences at this pharmacy. There's a Hispanic girl who works the counter with the worst attitude every time I come in. She's very abrupt. Never has anything to say to anyone except for "date of birth, name etc. Never a hello, or a smile. She acts like she hates her job and every customer that comes in. When I came in today, I overheard her raising her voice and being very snotty to someone on the phone. Especially in these times it would be nice if your staff can be a little kinder.

Getting worse and worse. They never answer the phone, I am ringing now an hour and 40 min. When I finally got an answer earlier they hung up on me. Been trying to get a refill 2 weeks now and the phone system keeps telling me they will refill one that I didn't ask for. Says they they have a website for refills but the site does not work. My schedule does not allow me to get there to request a refill when they are open. I am done with this charade. I would give them a negative 10!

I was just at the smiths pharmacy to see if an emergency medication was ready and the young woman who was the pharmacy tech was so incredibly rude to my mother and I. I will never use this pharmacy again, I was treated like an idiot for simply existing and needing a medication. Save your time and stress and go to Southwest Care Center pharmacy on Harkle.