Smith's Pharmacy

Always closed for lunch which is the only time I can make it. I've gotten turned away so many times for this. Sadly I'm going to have to change pharmacies. Medicine is an essential part of life and they are always closed for lunch.

I went 10 minutes before they were closing for lunch. The medication was supposed to be ready & the girl said the medication wasn’t filled & “she’s not sure why it wasn’t filled yet.” She told me it would be done 2 minutes after their lunch starts. I asked her can you please wait 2 minutes before going to lunch? My husband was out of his medication, & I needed to get home & drop my daughter off before I had to go to work. Morgan, was very rude & had no empathy or compassion with her customer service. A simple “I’m sorry, I wish we could but we can’t.” Or anything with some sort of nice customer service would have been better than what she gave me.

They changed the drop off process for prescriptions. Now you have to wait in the same pharmacy pick up line delaying your prescription pickup. It was a simpler process when they were separated.

I find that some of the employees that work in the pharmacy are rude, they changed their check in policy and no longer have a drop off for refills. I was unsure of where I should go and Morgan, one of the techs, very rudely told me to get in line. I think that that was uncalled for and Morgan needs to remember a lot of the customers who are picking up prescriptions are sick and don’t feel good and she could be better on customer service.

I prefer to use any other pharmacy as grocery store pharmacies are limited in staff.