Smith's Pharmacy

Smith's pharmacy in Layton is always friendly and helpful. They now even identify discount plans that will decrease the out-of-pocket cost.

This pharmacy is great, the techs and pharmacists are awesome. Great experience. But, they are a busy location and pharmacy (the industry) has changed in the last few years making it so techs and pharmacists are overworked with less help and more work with vaccines (techs now can get certification, but that means they are away from other duties). Retail pharmacists have been overworked for decades. Even with filling machines and the amount of employees they have, they are STILL working when they should be taking a break. They are simply overworked and all these reviews show it. If Kroger invested in their employees, this would be one of the best pharmacies to go to. They could utilize what they have. It is simply corporate cannibalism of their own pharmacy after they ate up local, small ph

We all have bad days don’t get me wrong. But after seeing Michelle’s post of Julie, the pharmacist, I wanted to note some things. Standing in line waiting to get my own prescription I was in awe at the whole situation. Julie was doing her best (from what it looked like) to explain what was going on, while Michelle was blowing up at her. (I don’t know what they were talking about specifically as I was waiting by the “Please Wait” sign. I just saw Michelle’s post and her face and recognized her from that day.) I, myself, would have lost it and gone haywire. She just stood there yelling at that poor pharmacist and I had to walk away and come back to get my prescription or I would have intervened. However, I did want to respect the woman’s privacy that was picking up so I left. Whenever I hav

Horrible customer service. The pharmacist Julie made me feel like a criminal just because medicine that I needed filled was on back order at my other pharmacy, so I came to Smith's to fill it. When I called they told me on the phone it could be filled when I drove all the way there she informed me she would need to investigate this for a couple of hours. With sick kids I wanted to get it done then and go home. Her attitude and professionalism were horrible. Will never go to that location again even when other Smith's tell me thats the only location that has the medicine again.

Exceptional customer service at Pharmacy. I am grateful for the help and excellent communication that helped me save not only time but money as well. I appreciate the Pharmacy staff for taking the time to help me it is grateley appreciate and a valuable quality of this department. I value your kindness and patience. Thank you!