Smiles West Dental & Orthodontics - Rancho San Diego

I’ve been a patient at this office for 7 years. Since the office manager changed, my experience has declined significantly. The current office manager, Eddie, has been consistently incompetent. For reasons I don’t understand, Eddie dictated how often I needed new X-rays, rather than the dentist. When I requested to skip X-rays because my most recent ones were only six months old, he insisted that I either take new X-rays or I could not see the dentist. After I complied and took the X-rays, I spoke with Dr. Guzman, who informed me that Eddie had not mentioned my recent X-rays and that I do not need X-rays every six months. This issue is only the tip of the iceberg. My previous appointment was canceled and I only found out after driving to the office. The dentist is also the hygienist, so

I scheduled an appointment 3 months in advance, takes me 30 minutes to drive to this dentist, they sent a text message 2 days before confirming the appointment. Whe I arrived they told me they tried calling me because they needed to cancel my appointment for a staff meeting. I've been coming here for 8 years. I had all my 4 wisdom teeth extracted here. The receptionists and doctor changed and the new ones are not as good. The previous dentist used 30 mintues for regular cleaning, the new dentist spends less than 5 minutes for deep cleaning. Time to find another dentist.

I was really treated well here and they were friendly and welcoming to me as well. The Dentist was also very helpful and courteous to me. Their Customer Care was exactly what I wanted and they answered all my questions. Thank you again for your help and time!

I want to thank the entire care team at Smiles West for the kindness and attentiveness with my mom‘s dental treatment. Eddie was incredibly helpful with guiding us through insurance, as well as giving recommendations, and thoroughly explaining what exactly all of the dental jargon meant. I look forward to our next visit, I know my mom is in good hands.

The worst Place anyone can schedule an Appt at! The wanna be manager decided that by me calling to schedule an Appt was not enough to confirm my appt! I’ve been in pain for over a month and waited 1 month to get a root canal and he had the nerve to call me and tell me my Appt was moved because “I didn’t confirm “ then he goes on to tell me that Medical patients like my self usually miss their appts so that he wasn’t sure if I would make itn anyways so he gave my slot to another patient who who was in “a lot of Pain” If you have medical (Dentical) please do not waste your time going here you will regret it