Signal Hill Pet Hospital

The actual veterinarians were extremely nice and helpful, also the prices were very reasonable. Which I guess is the important part. BUT..front desk staff is rude and seem miserable to be there, a smile and costumer service training is very important. They seemed like my presence was an inconvenience and I was scared to ask for a little help as I had 2 cats and a toddler with me. I know that’s no one else’s problem but I shouldn’t be scared to ask for help and maybe it’s wrong of me to think maybe they should just help. Also a lady was pushing a very old dog in the waiting room and I said something and all the front desk said is “it’s fine” I was in shock I will be reporting the lady in the waiting room to animal control. It just seems front desk has lack of training. Photo to show how o

Amazing people, amazing service! My pitbull / boxer mix is an actual social crackhead and loves coming to the vet …idk …anyways! the staff here are INCREDIBLE!!! I come here to get his nails professionally cut - $30 bucks and he comes out with the freshest nails - they cut them short but not to the quick, so you don’t need to come back for a while. And my dog LOVES the vets that come out to get him. He has never had a problem here. I actually plan on transitioning all of his care to this hospital - you guys ROCK!

I had a great experience, I brought my cat "Boo" in for a spay, I saw Dr. Boctor, he was pleasant and had a peaceful kind presence. I was so happy to hear they accepted Long beach city vouchers to help with the cost. Front desk were very nice and cordial. My " Boo" was happy when I picked her up and purring away. I had to bring her back for a check up and she literally jumped in the carrier ready to go. Her scar is minimal and I feel they did a great job.

Pet owners beware! The office staff at this vet clinic are incompetent and rude. The staff lacks professionalism and empathy. Every time I called, I was on hold for a minimum of 10 minutes. And each time they answered, they could not find my information even though I had just been there hours before. However, they were very quick to charge us over $6000 for treatment that they never added to our signed estimate. The office manager and the rest of the front office staff were exhausting to work with. One front desk woman gave us attitude every time we came in with my dog. Again, awful demeanor. The cherry on top was when the same front desk woman began speaking loudly and negatively about the doctor in front of the clients in the lobby. Amazing that this place employs staff like this. I will

Signal Hill Pet Hospital was my go-to for regular shots & check-ups. Dr. Boctor was mostly kind, supportive during most visits, however not thorough enough in exams. After paying $800+ for cytology testing on mass I located on my dog's neck. Boctor did not call with results, instead Admin (undereducated staff) referred phone numbers for cancer centers/oncology, though there was no definitive diagnosis from the cytology tests. I was left confused and very worried, it was agonizing. Previous to the tests we brought our pet in for coughing/exam, some x-rays were completed earlier in the year and told, maybe its bronchitis, she's slowing down, prescribed meds. They never felt my pets neck, lymphnodes or cared to take a closer look. It was myself who felt the lump and took her in again for che