Sierra Pacific Surgical – El Dorado Hills

INCOMPETENT STAFF. Not sure about the surgeons, but the administration staff is extremely incompetent. My mother had an urgent referral from her nephrologist to put in a catheter so she can start dialysis. The admin (Devin) dragged out scheduling for 2 months, then scheduled out 2 months after that. I asked why it took so long and her response was that our primary insurance only covers that location and our secondary would only cover 20%. Seems like it makes sense, EXCEPT that she didn’t call or actually find out any information about our insurances. Our primary insurance was actually what she thought was our secondary, and both insurances have very high coverage. The one she was talking about would cover 90% of surgery, and only has a $700 yearly deductible. Yet she talked about it like s

Today I had my last post-operation checkup with Dr. Jay Robertson. The operation I needed was a life-saving operation for me. I had a severe stricture that needed to be removed. I cannot say enough how much I appreciate Dr. Robertson and his high level of professionalism and his extensive surgical knowledge. The surgery went great and I now feel like I can live again. Before the operation, Dr. Robertson put me at ease, and gave me all the information of what he was going to do to correct my problem. And he was kind enough to understand the worry I had, and took the time to patiently answer all of my questions. He was very informative and due to his reassurances, I felt very confident I would be fine. After the surgery, I followed all of Dr. Robertson's orders to the letter and I healed up

There’s no words that can describe how blessed I am to have a great surgery done by Dr. Chan. He did an amazing job explained everything to me made me feel safe and comfortable. I strongly recommend getting surgery with him. I got surgery and everything went well whenever I went to the office visit. His team was very caring. His assistant made me feel safe and comfortable telling me that everything is gonna be just fine not to worry, encouraging me to go on with this surgery. I am very happy that I did it and everything turned out just great. Thank you so much Dr. Chan for your dedication and your hard work also to the staff for being so nice and attentive God bless 🙏🏽🥰 Thank you

I came to the Mercy Folsom ER with severe abdominal pain and a CT scan showed that I had a blockage in my small intestines and needed an urgent consult with the surgeon on-call. It was after 2:00 a.m., and Dr. Chen came to the hospital immediately and saw that I needed emergency surgery. He worked quickly to make sure that I was taken right in to the O.R. He explained the seriousness of the situation, answering all of my questions and showing kindness and compassion, knowing that I was scared and in a lot of pain. I would recommend Dr. Chen without any hesitation to anyone looking for an excellent surgeon. Because of his quick response and skill in surgery , I had an ideal outcome. I’m so grateful to Dr. Chen for taking such good care of me!

Thanks God for a great awesome Doctor Robertson. 3 months ago I had a hernia surgery on both sides. Everything went great. I feel very good right now. God's blessings for you and your family.