Shelburne Falls Vet Hospital

Dr. broady has been our vet for more than 20 years. He is wonderful, compassionate and honest about every situation our animals have been facing. We love Dr. Broady. His whole team is professional and caring.

BEWARE of the crazy rude receptionist! The vet claimed 4 month old puppy had fleas which was false after a bath and examination done by me. The vet said they had fleas but provided no medication solution. I had to go to Pioneer Valley vet that same day to get advantix. I simply asked the receptionist why this wasn't provided and told me to go get the medication from another vet and swore at me said that she was dropping the new puppy as a client. How about the receptionist puts animals first and stops dropping animals as clients and the clinic drops her as a receptionist. She is very rude and thinks she has the authority to drive business away because clients simply inquire why a medication wasn't provided. I see another review complained about the unprofessional receptionist. For this bus

Three years ago I gave this place a five star rating. I have since deleted it. On Sept. 13th we had a medical emergency with our cat Axl. He dropped to the floor, became paralyzed in the back end and was crying out in pain. It was close to opening time so we were able to get him to SFVH immediately. Upon our arrival we had to wait as he was crying out in pain. We stayed calm and waited until Dr. Broady finished up with a client. We should have been taken right in. Everyone heard our cat crying. He was in a lot of pain. We had gotten the diagnosis he had a stroke. Dr. Broady kept talking to us as our cat was still crying out in pain and then he started panting and the vet tech had to say “Doc what are we going to do for Axl.” Like let’s get going! He needed to see a Cardiologist so about a

Dr. Broady and his 4 vet assistant are AMAZING!!! Me and my Oreo had trip in the town, boy had diarrhea and hurt his leg by jumping in wrong position, I was in panic to make a appointment but the lady who answered the call was super gentle and patient!! When we got there, all 4 ladies in the front were super nice to welcome my sick boy. I want to THANK YOU all to be my and Oreo’s angels!!!!! This means a lot for us especially this is our first out of Boston trip!!!!

This animal care center and its vet Dr. Broady rock it. I have been taking animals I care for on occasion in when needed for over 20 years now. Not once have I left with unanswered questions or puzzled about the diagnosis, treatment, or care of an animal. Cat or dog. This is vet medicine as it should be---straightforward, clear, no-nonsense, and pet-centered. Humans take a back seat and bring their animals in to be educated, which I appreciate. this is not a franchise or large corporation...this is a small town vet caring for your family members. Communication works both ways, and although it's tough to hear, Dr. Broady will let you know when you've missed something or can do a better job with your animals. Priceless wise, accurate advice based on decades of experience. And respec