Saveway Compounding Pharmacy

I have been purchasing from this company for almost 2 years. This order I could not get anyone on the phone for 3 days to refill my cat's prescription. When I finally got someone through reaching out on email I was told my item would be shipped "today for delivery on Monday". That was yesterday. It was not shipped but they charged my card. Now since they have not called me to tell me why it didn't ship (backlog, not available, no longer make?) or when it will I am forced to scramble to attempt to get my cat into an emergency vet (his does not operate on the weekend) to get another prescription even though I have refills on this one. This is really not acceptable.

The pharmacy clerk spoke to me in a testy and accusing manner on Saturday 11/9 (when I called to make sure my Rx was ready). Earlier that week, I had called to make sure that my medication would be prepared the way it needs to be. A mistake was made with it previously; and I have a long drive to the pharmacy out of state. It is frozen Desmopressin for my dog. She said "by the way, if YOU want it prepared that way, you're gonna have to pay more." And it was not a matter of how I wanted it prepared. I was told by the pharmacy a long time ago that, due to regulations, the compound must be frozen and prepared in multiple small bottles - which I need to thaw out in the refrigerator every 4 days for use / injection. Otherwise, it will not be effective. When I picked it up a couple mont

Today was a disappointing experience. I drove 30 minutes to pick up a prescription after speaking with them the day before. It wasn’t ready, so I started to drive home. I called them and asked if it could be overnighted on Monday with the fee covered by them for the inconvenience. They said that I never paid and they called me after I asked about a formula change. They didn’t call me or leave a message, I even checked my call log to be sure. When I asked if they spoke with anyone or left a message they said no. It was less about the money and more about the poor customer service. I had my prescription moved to a different pharmacy. (This is absolutely not for whoever was at the front desk when I walked in, she was polite and apologetic for the misunderstanding)

I have been calling every month since July of 2023 bc every month they screw up my dog's medication. EVERY MONTH FOR A YEAR!! I get told the same thing every time, "I'm sorry, I'll talk to the manager..." And the following month...BOOM!! The same problem. Over and over again. Do not use this place. They just lie and continue to mess everything up. They are horrible and have poor customer service. They just tell you whatever just to get you off the phone bc obviously they fix nothing bc I have to call them every month to fix their screw ups.

UPDATE ON MY RECENT REVIEW: As soon as the first review was posted, Nicole contacted me. She listened to my concerns, followed through with fixing the issue and even found a way to get my meds to me THAT SAME DAY...delivered. She never once asked me to change my review and said that her priority was my experience. I am so very happy with how this situation was managed and impressed by her professionalism. Thank you, Nicole! Very frustrated with this pharmacy. Every time you call you never get anyone to answer the phone. Have had a couple prescriptions sent here and each time I have to call and ask where they are because I paid for the shipping and don’t receive them. They don’t return telephone messages. And I’m stuck going here because they are the only ones who make my specific prescri