Santamaria Eye Center

I attempted to schedule an appointment three separate times, but the front desk experience was incredibly disappointing. Each time, my call was placed on hold immediately upon being picked up. On one occasion, a staff member finally spoke to me, only to put me back on hold indefinitely without ever returning to the line. It is nearly impossible to get through to actually speak with someone, which makes me question the efficiency of the rest of the practice.

Dr. Darvin is EXCELLENT!!! He has been my doctor for years and I only trust him with my eye health. I have had emergencies and he is always willing to see and fit me in his schedule without hesitation, which is not easy to find a doctor who cares so much about his patients. The girls at the front desk are amazing, they are all so caring and respectful with all patients. They all have superb customer service skills and are always willing to help with accommodating and answering questions. Tania and Mery always go above and beyond to help me every single time, regardless of whatever I need, I love how I can count on them! Every time I leave the office, I feel happy because of how I am taken care of by every one. My parents see Dr. Darvin too and needless to say they absolutely love him and a

I just want to say this… I don’t understand if the receptionists understand the meaning of an “appointment” every single time I come here with an appointment I’m waiting for over 2 hours and that’s EVERY SINGLE TIME my last visit I asked the receptionist if she can give me an early appointment where I don’t have to sit so long she said “I can’t control that” like girl!! That’s literally your job! But what do I know! Today they called us in 2 hours early just to sit for another hour. Like truly make it make sense!!!

I called 4 times in a matter of two days. Each time someone would answer the phone and say please hold and never return. They would hang up the phone instead. Horrible.

Refused entrance of service dog. Had to call office manager to make sure and then said “no the dog can’t come in”. Also not easy with a wheelchair. I was asked “can they stand?” I said no, and was told to go around back and go through a gray door. This is illegal. Read the Americans with disabilities act!