San Diego Family Dermatology National City

I rarely leave negative reviews, but my experience here was extremely disappointing. The staff was shockingly rude and dismissive toward patients, including myself. Simple questions were met with attitude, and it felt like we were an inconvenience rather than people seeking care. The level of unprofessionalism was unacceptable. There was a clear lack of communication, empathy, and basic courtesy. Patients deserve to be treated with respect, especially in situations that can already be stressful or vulnerable. I would strongly encourage management to address these issues and provide proper customer service training. Until significant improvements are made, I would not recommend this place to others

Doctor is great and knowledgeable. Reception not so favorable.My appt. was 4:10 on a Friday with traffic i didn't plan on. I was 15 minutes late and could clearly here talking among the Reception from the hall. I knocked a good 5 minutes and at 4:30 she yanked the door open. I explained i had an appt. She replied to me with aditude as if I was bothering her. Its much to late to be seen by the doctor she said and shut the door in my face. How is it that a person with no social etiquette is in charge of a doctors practice? Maybe she was referred for this job by another employee. Careful who is representing your practice. Some are not meant for power positions. They can't handle it and it simply goes to their heads. Looking for a less stressful clinic that hires professionals to run things.

I've been to see Dr. Bobak Pousti many times. It has been a wonderful experience from start to finish. He's a very knowledgeable dermatologist. He has a way to make me feel less worried about my skin health. I travel on public transportation and come from far away. There was a delay in my last bus which made me 50 minutes late for my appointment. I was still welcomed with open arms. I didn't mention I was late. That might of changed my fate! I recommend this place.

I've been going to Dr Celano at San Diego family dermatology for 10 years, I've never had a bad experience. The staff and Dr Celano are always very pleasant. I enjoy a little banter back and forth with Dr Celano so I look forward to the appointment

My experience with this dermatologist is bad services. Doctor Nick Celano is a very unorganized and not reliable doctor that I have to work with. I personally wanted a female doctor since they are more understanding and patient. I have to work with him since my medial condition is severe. My first time with him was that he was telling over and over again, it’s not curable. I know what my condition is but as a doctor do not be rude about it. Second visit, he was rude to my friend who was supporting me. I did not appreciate his attitude nor the nurses who were very unorganized and not paying attention to the doctor. Dr. Nick kept coming in and out of the room. I felt that he didn’t appreciate my time which I had to wait two weeks for. I did not like how the nurse asked what I was in for a