Safeway Pharmacy

Do not use this pharmacy unless you’re forced to by insurance like my family is. Apparently they do not process prescriptions when the Dr. sends them, they start when you are standing in front of their face. I waited 2 days for a new med thinking that would be plenty of time, but not if they don’t “start working on it” until you, the patient, request it. I’ve never heard of this and it’s ridiculous. Poor practice, no explanation, just “give it about an hour”. Well I gave it 2 days but I guess when you ignore Dr. orders that doesn’t matter.

Jasmine is new and was as helpful as she could be. Sabrina, who has worked there for a while, was rude and seemed very annoyed with having to be asked questions a continued on the great experience by rolling her eyes. My guess is there needs to be a reminder of customer service skills and to lead new employees by example.

This pharmacy is always a disappointment. Every time I come, there’s a long line that moves painfully slow. They always seem short-staffed, and most of the employees move at a snail’s pace. The only bright spot is the Asian lady (not sure of her name) she’s the only one who actually puts in effort and tries to help customers. Management really needs to step it up and do better for the people who rely on this pharmacy.

If you have needs, go to Genoa, Safeway will never answer your calls and will instead make you go to fight in person. Trash pharmacy, trash pharmacists, it should be cleaned out and filled with new employees that actually do their jobs.

I started using Safeway after being an Albertsons customer for decades. I have been very impressed by how much better they are than Albertsons! They fill prescriptions very quickly, all my interactions have been professional and they even answer the phone!