Safeway Pharmacy

The pharmacists and staff at the Safeway on San Antonio in Mountain View, CA are friendly, helpful, professional, courteous, and have gone out of their way to track the availability of a medication I've needed when it has not been available from the manufacturer for an extended period of time. My prescriptions are generally ready very quickly after being ordered. And they usually have very good prices through Good Rx - better than I get through my insurance.

I had a very frustrating experience at this pharmacy. In the middle of my order, I was asked to move to another pickup spot so they could serve someone else — even though I was already being helped. The new pickup spot wasn’t working, so I had to come back and wait in line all over again, despite being 9 months pregnant. When it was finally my turn again, the cashier told me she was going on her lunch break and couldn’t finish my order because a form still needed to be filled out. This level of disorganization and lack of consideration was extremely disappointing, especially in a healthcare setting.

Closed early, even though I had called to tell him I was on my way horrid customer service here moving our entire family to another pharmacy

TLDR: SCAM STAY AWAY!!!!!! I used to never have problems with this pharmacy but my latest interaction tells me that maybe they hired new staff. I called about getting a prescription filled last week and they let me know it was filled. Great! I'll pick it up on the weekend. When I came on the weekend, they said it had been over week since it was filled and that they cancel the order if it doesn't get picked up. The problem is I was never called or in any way notified that my prescription was filled. They asked me if I wanted it refilled again and I declined. I decided I'd go with a pharmacy closer to me so that I can pick up the prescription sooner. Fast forward two days later, I requested my doctor to send the same prescription to a closer pharmacy and that pharmacy calls me to tell me

Horrible experience. Avoid this pharmacy if possible. It took four trips to this store to fill a simple prescription. Excuses included: not ready, come back in 20 minutes (in barely understandable English), don’t have this medicine today (after another 20 min delay). They took no responsibility for their failures. Asked me to wait in a long line AFTER I waitied for their mistakes. There are hundreds of better pharmacies. Avoid this one.