Safeway Pharmacy

On palitive care and was not able to get all meds , they would not take on my patients on narcotics said they had reached their limits of drugs they can dispence . I have never came across that being a cancer patient. So I had I find a different pharmacy,but I wa getting them through Albertsons and figured since they are the same store this would not be an issue to transfer all meds to them. I understand they have rules but it seemed odd as the stores are the same company that they would be able to transfer all meds. So if you are given any narcotics for pain after leaving emergency room or on palitive care don't go there as they won't fill them . Otherwise they were very nice and professional with other meds I needed for breathing issues from my cancer. But I will have to transfer these m

So, on Sunday the 4th approximately 11:30 AM, I called to refill my prescription and was greeted by a woman named Kira or Kyra. She informed me that I had no remaining refills and inquired whether my doctor was still the same. I clarified that I had a new doctor and provided her the name. After this brief exchange, she concluded the call with a simple, "Okay, have a good day." I responded with a polite "thank you," assuming she would fax my new doctor. However, after hanging up, I realized I had not received the usual text alert indicating that I was out of refills, which typically accompanies such situations and confirms that my doctor would be contacted. Concerned, I called back, and once again, Kira/Kyra answered. I expressed my concern about not receiving the text alert and reiterated

Pharmacy didn’t give courtesy call to pick up prescription as per usual. Counter person was very rude to my partner. I could hear the exchange when he called me to say she couldn’t find my prescriptions. I called my partner back a few minutes later and found out who provided such lousy rude mouthy service. Come to find out, her and I are from the same race/ethnicity! I’m appalled! I’m going in there personally to complain to management in her presence and to inform them I’m changing pharmacies.

I have been coming here about 12 years . I have never had any issues . Actually I live 1 block from a Walgreens and prefer to just use this pharmacy instead . I have never had any issues . I read some of your reviews and I’m a woman of color . And I have never had any issues . I work nights and your hours work for me. So I will say I thank you for your service of 12 years .

I am so glad to learn it’s not just me. This pharmacy has incompetent employees. They said they will call me if there’s a problem, but they didn’t. Wasted trip. Then they said, “You should have called us.” How can I call if they shut their phones off?