Safeway Pharmacy

I have always had a friendly staff member at the pharmacy from checking out, Covid/flu shots, and helping me with a prescription! At times there are multiple people in line, but I will do some shopping and come back when there is little wait time. I transferred my Rx to Safeway for the more convenient times open. Keep up the good work!!

This store needs a General Manager that understands the supermarket industry and can lead and train. Worst customer service in every department. Everyone always seems inconvenienced to help. 5pm dinner time and all hot food ALWAYS empty! No matter what day or time...fresh hot food always empty. Sad!

Can't figure out how to get insurance to cover a medication or let me pay cash like I have been doing. Insurance won't cover because of it being 1 pill over there limit 4 pills a day for pain management medication. Been on For years and already went through 3 days of horrible withdrawals 😢 😫 been 11 days since the 3rd trying to get it figured out. Tomorrow I go into withdrawal again. How can this happen I'm in horrible pain with l4 back injury ontop ofvavl5 s1 fusion and multiple injuries. Waiting for surgery. Great job pharmacy staff and Safeway.

I used to receive this medication. I no longer do. I have informed the pharmacy several times by calling them and speaking to the Pharmacy techs about it, or by simply replying “No” to the auto texts when asked if I would instead decline the refill request. I have now received 8 texts about this medication and I’ve told the auto response “No,” several times and the texts correctly states that they logged my response and I am choosing not to pick up the prescription. BUT then it will occur again the next day. I have also received several phone calls and voicemails from Safeway and I have returned three of those calls, again stating I am no longer on this medication, and each time I’ve been told they will delete it from their system and stop the auto refill. I’ve also called the Albertson

The staff here used to be wonderful. Katrina and Ashley are fantastic, it's really too bad they aren't there anymore. Now, there is terrible communication with doctor's offices and very poor customer service. Blatant incompetence. They had the nerve to lie to me and to my doctor's office about what my insurance does and does not cover. I have been waiting for a script that was written two weeks ago and was authorized by my insurance shortly after and was promised by Kyle it would be in yesterday. I'm changing pharmacies. I'm done. I guess it doesn't matter to these people when someone can't get essential medication.