Safeway Pharmacy

I asked for assistance from the manager to take a bag off my transaction, the manager told me she couldn’t do it and didn’t know why. She then brought my transaction to a register where the total went up. I told her the remaining balance was $0.13 and it now showed I owed $1.13. Instead of trying to figure out why it went up she was like “I don’t know it says you owe that.” My transaction never completed and then was canceled yet my card was charged $66.22. I spoke to the manager who did the transaction and she has no idea why my money isn’t on my card. When she canceled the transaction she never provided me with a receipt, I left the store, came back and my transaction was still on the register. She canceled it in front of me. My money still isn’t on my card and she has no idea when I’ll

I have recently switched from CVS to Safeway, Germantown for all the medications of my family. The customer service I experienced was phenomenally good comparison to CVS not that CVS personals were ever rude to me but the staff I met here were very courteous, kind, generous and showed care. 1 star I gave because only for 1 medication of which I took 4 bottles, I detected missing tablets and also in 2 containers the same medication from 2 different manufactures were mixed together. This is not the right practice and is huge safety risk. I did my due diligence and went to the store, talked with the manager and have requested to provide the missing tablets and also refund of these 4 bottles. But the manager said they will check the camera and if theres any mistake on their end then only the

Picked up 5 prescriptions yesterday after wisdom teeth removal. One of the prescriptions was for Oxycodone (8 pills). I just realized they shorted me one pill. I only took 2 and there’s only 5 in the bottle. Update: they gave me an extra amoxicillin. Not sure what was happening the day I picked up but the counting of the pills was off. I guess now I have to count every prescription I pick up.

I did not appreciate the treatment “Gerald” the manager provided us at this location tonight. To begin with, the hours online say they close at 11pm and 15 minutes before, they had already closed the doors. After asking if they would please let us in because it was not 11pm yet, they allowed us to enter but were already upset with my family and I. This was on June 6th, 2024, a couple minutes before 11pm we arrived with our groceries and while he argued with me, they closed the registers and I was unable to pay. It would be great to check the cameras to see how he argued so that 11pm passed and he did not have to attend us. It was unfortunate to see how 11pm came as we argued and we left without any groceries. Another worker said he would be willing to open a register for us but Gerald told

I recently switched from Walmart to Safeways pharmacy and so far they have been great. I feel like a valued customer. No hassles. They have been accommodating as well as efficient.