Safeway Pharmacy

Terrible phone etiquette. I called in and was asked to hold which was fine but I guess their system after so long recalls and the rep just kept putting me back on hold. After about 10 mins I just hung up and called again. This time I was placed straight on hold and repeated the process. Terrible service the staff clearly doesn't care.

I tried for about three days to reach anyone by phone. No one answered and the voicemail is full. Today I called a customer service number explaining about three times and the male with a Filipino voice told me twice to contact the store. I asked for a manager and was told there weren’t any. I got emotional and told him that he should be able to contact the store, that I needed to stop all prescriptions because my mom passed away. The phone went silent. He never returned nor apologized nor gave his name. That’s why I had to describe the voice. How would anyone else feel if they had to go through this and it was less than ten days since the death?

Last week when I went to pick up my prescription, the pharmacist stated that they didn't have enough of my medicine on hand but to call back in a week to pick up the remaining supply. (NO problem). Because they were out of the medicine 2 months ago and had to send me to a pharmacy 45 minutes away from home. (I had a horrible experience with that pharmacy), today, I did exactly what they said. I called, the pharmacy tech said, yes we have your remaining quantity in stock and to come pick it up. The pharmacist MICHELLE then said that, I had to wait. My not wanting to risk them being out of medication again asked her why? She stated that, "she remembered and helped me and I had to wait until I was finished with my supply on hand." What the??? (LOL) I explained to her that, (paraphrasing)

The young pharmacist that worked this past Saturday. Was very rude to me and embarrassed me in front of other people waiting in line. I could not hear what they were trying to say because of the glass shield and their masks, I asked them to step to the side of the glass so I could hear them, she got very rude and said " stop shouting". I was not shouting at all, and I told her I'm not shouting I just cant hear you! Not a very good way to treat the elderly who happen to be a little hard of hearing. Maybe classes on how to treat your elderly customers would be appropriate. I have not had problems at all with the other pharmacists that work there, very sweet and helpful and professional. Just this young caucasian girl.Wish I would have got her name, because I dont want the others to get in tr

We went there twice for NAAT within 48 hrs of travel. The flight was next day at LAX so time was super tight. First time at 10AM, we waited around 30 mins, the associate called Nina brought an OPENED kit, and after test, she directly took the sample inside and told us result will be sent to email. After 6 hours, still nothing so I called back and was told they failed to test our sample WITHOUT notifying us. I suspected our sample wasn't even sent to the lab. We had to drive 50 mins back and took another test at 6PM. Checked in and waited 45 mins. Another technician brought a sealed kit and opened it in front of us, which looks more reasonable and professional. After spinning, we saw he put the sample into a machine for test. Then we stayed for another 30 mins to get the result on site. T