Royal Palms Post Acute

I wish that I could add a + to my 5. Since I was transferred to Royal Palms I witness nurses doing exceptionally well services. Distributing meds on time, feeding by hand when necessary, showering, and changing diapers as well as washing soiled linen. Entertaining patients, singing karaoke, encouraging therapy to all willing and abled elders, coming to aide all patients when called. My two roommates are bed stricken, and they are spoiled by some of these kind nurses. I hope they all get hefty bonuses for Christmas 🎄 Dwayne Dickson 65 years old and feeling better than ever!!

Royal Palms is one of those facilities that should be condemned or taken over by the State. Not only are they negligent, but they're extremely incompetent. I have decided to contact the State of California Ombudsmen to see what options there are to make sure that their continued disrespect for their patients and their loved one doesn't continue. I will not rest until Royal Palms is held accountable for how they mishandled and poorly cared for my loved one. By all means CLOSE THE DOORS TO THE PLACE. I feel sorry for the overworked nursing staff and find that there are way too many administrative positions.

If I could give these people NEGATIVE STARS I would most definitely do it! The treatment they give your lived ones in atrocious. They are very unorganized. The staff tell you one thing, then tell you something totally different. They claim that they have Covid 19 protocols in place for the safety of the residents and then the staff let's people in without wearing face coverings (after enforcing the face covering mask with other people within sight). It seems like the reason they don't let you visit your loved ones is to hide the treatment they give them. Then when you have concerns over how they are treating your family members, they get rude and disrespectful. They also have no concern over residents health. They released my Mom out in the middle of a rain storm with only a smock! A patie

Terrible Nursing home, no patient should have to stay at such a horrendous establishment where the building is not cared for or cleaned of it’s overwhelming urine and feces odor. My poor grandmother was supposed to quarantined there but we took her out on her first day, she had been served burned and cold food and mistreated by the caretakers there and neglected her any care. My deepest condolences for any of the patients who currently stay there, even mentally troubled patients seem to suffer some form of abuse. I would never recommend this place for anybody at all!

very poor ! i called three months ego while my brother in law was still in your care Oscar Hernandez, and asked to release his entire medical records to me, and you as a nursing home corporation indicated that he has to sign a form to release them. The reason was to transfer him from your nursing home to Santa Rosa, Ca. Again called 2 months ego for a reminder, since i didn't received the records, that the time was ticking for him to be discharged by your care, and yet nothing was done about the records. again called 4 days prayer his departure from your care, and someone said everything been done. 3 days after, Oscar was in Santa Rosa I called and asked for the records, none done. Today 12th, June 2017 spoke to recording and founding that nobody ever mentioned about his records to be rele