Regine R. Smet, OD

If I could give zero stars I would. There was definitely a lack of empathy and showing insensitivity to a patient’s emotional state when it comes to dealing with an illness. This happened not only this time around but last appointment. Several comments came across as unnecessary, judgmental, and not the least bit sensitive to how it may affect a patient. I went for the convenience of it, but I will no longer seek services here and will adamantly discourage friends and family from ever getting services here. The staff should undergo intensive training on how to speak with patients with more empathy and professionalism.

Amazing care and service. The doctor took all the time needed to get the exam done thoroughly. Explained everything in detail so I knew what my options were. Overall an excellent experience.

Thank you so much Regine Smet it was such a wonderful experience having her today and checking our eyes . She was extremely detailed and gave great suggestions and it was a great visit ! We bought glasses also at half the price of other places which is what we wanted ! Awesome experience and the office staff was super nice and helpful also Grest experience for sure Michelle P. RN

Dr Regine Smet replied to my review and I now realize the problem is not just her grossly inept staff. In her reply, Smet provided her office's procedure which she wrote requires billing VSP. I wonder why her inept employee omitted all reference to this. Of course, Smet missed the critical points of my critique which is that during my visit, her employee stated that VSP could not confirm I am a member. So how could the office send my information to VSP if they said VSP has no record of me? Smet also ignored the fact that when I first scheduled the appointment, I was told that my VSP coverage would be confirmed BEFORE my appointment. They failed to do this. I also didn't mention in my initial review that when I scheduled my appointment, her employee asked how I got Smet's name. I told h

I’ve been going to this office inside Costco for more than 20 years. The different eye docs have been fine. It’s the receptionist that’s been there forever who is always unpleasant, strictly business and borderline rude that spoils the experience. She acts like she’s working at the DMV!