Redlands Yucaipa Medical Clinic Urgent Care Center

The office was small but nice and comfortable and the receptionist was incredibly efficient and friendly and welcoming. My nurse was lovely and patient and understanding of my reluctance to be there and Dr.Vega was phenomenal. I was petrified and he calmly explained the procedure, was respectful and tolerant while being knowledgeable, kind and fast. So happy to have professionals like these wonderful people.

I've been with RYMG for almost 20 yrs now, I've noticed reviews from years ago where mostly positive, but not currently, my recent visit was very disappointing. The front of office Staff was very nice, the Medical Aid was very nice and respectful. The time before this last time I got lucky because Dr. Walter Jones was on staff that day, after he very correctly diagnosed my condition, he was very detailed and expressive about my care at home, which really helped, I appreciate this care on that day. The young Dr Recently was more interested in telling me why I was having problems (which it was obvious and I already told him of my experience with it) then he was on how I should take care of my condition at home, which he didn't and I didn't get a print out on what to do either. But I agree wi

The female doctor sent us away to the ER because my 1 year old "must have a chronic condition" after only 1 week of taking medicine that she prescribed and didn't work. She was also extremely rude and didn't seem to care about her patients whatsoever. We were then told they didn't want us to come back until going to a specialist, because "urgent cares are for urgent matters"... I've never felt unwelcome at an urgent care until now. Unbelievable. Previously, they had also sent us away to the ER because my son had a seizure and I was told they don't see patients that have had seizures. Last time I checked, seizures were pretty urgent matters.

The receptionist was difficult to communicate with. I had two insurances and explained what was my primary insurance but the receptionist kept telling me I was wrong. I have dealt with this problem before and have dealt with lab stuff and know what my primary insurance is. I spent 10 minutes arguing with the woman to be seen. Once I was seen I saw the PA and she was rude to me. She was fine at first but when she thought I had a certain diagnosis her entire demeanor changed for the worse. I also had to call for my results. I can say that unless it is an emergency...I won't be going there again.

Unfortunately the reviews are true. What's the point of having a medical facility, an urgent care no less, if you don't give a sh^t about patients? Oh wait, money. While I am venting, the real issue is the staffing that the companies are doing for the medical centers out here. To clarify, the PA was great actually but the staff outside of the PA is very typical of what you find in the inland empire: Unpleasant receptionist with an authority complex and nurses that treat you like they are a correction officer and you are a convict! Thus, my real question to these women is why are you in the medical field if you don’t like people? Or do you just not like your job? Not like men? Regardless, your job is working in a facility where there are people that have medical concern. Perhaps you need t